Application Support Engineer

3 weeks ago

Pune, Maharashtra, India Leidos Full time

Description

EXPLORE YOUR POTENTIAL

Join our team at Leidos and be part of our dedicated and diverse workforce committed to our customers' success. We emphasize empowerment, community contribution, and sustainable operations. Our business principles are guided by our Mission, Vision, and Values.

Are you prepared for your next professional opportunity?

We are looking for a motivated IT L1 Application Support Engineer to provide top-notch technical support to end-users and ensure the smooth functionality of IT systems and services.

This position demands effective communication, technical proficiency, and quick problem-solving skills.

If this environment suits you, keep on reading

Successful candidates can expect a dynamic work setting, flexible work arrangements, and support for career growth from their manager.

As an IT L1 Application Support Engineer, your responsibilities will include:

  • End-user Support:
    • Offering initial technical assistance to end-users for software and network issues.
    • Helping users resolve IT problems through phone, chat, and email.
  • Troubleshooting:
    • Identifying and fixing software issues such as access problems, account lockouts, and ad-hoc reports.
    • Addressing simple technical problems using established protocols and escalating complex issues to the appropriate IT teams.
  • Ticket Management:
    • Logging and monitoring incidents using the ticketing system, ensuring accurate documentation and timely customer updates.
    • Supervising the resolution of incidents and requests within agreed service levels.
  • User Training:
    • Conducting training sessions for end-users on IT tools and applications to enhance their knowledge and productivity.
  • Documentation:
    • Creating and maintaining documentation for IT processes, procedures, and troubleshooting guides.
    • Developing solutions and processes within your technical specialty.
  • Collaboration:
    • Working with other IT teams to address complex technical issues.
    • Providing feedback on recurring issues and contributing to continuous improvement efforts.
    • Undertaking less complex projects under supervision.

Requirements:

  • BS in Information Technology, Computer Science, or related field.
  • 1-2 years of experience in IT support and troubleshooting in a professional setting.
  • Thorough understanding of Web applications, Excel, Microsoft Office Suite, SQL queries, and common desktop applications.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts effectively.
  • Strong active listening skills and the capacity to learn and convey software-related ideas.
Original Posting Date:

While subject to change, we anticipate keeping this job posting open for approximately 3 days after the original listing date.

Pay Range:

The pay range for this role at Leidos provides a general indication and may vary based on factors such as job responsibilities, education, experience, skills, and more.

  • Citrix Application Support

    1 week ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Citrix Application Support -SRE – 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...

  • Citrix Application Support

    2 months ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Citrix Application Support -SRE – 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...

  • Applications Support Engineer

    1 week ago

    Pune, Maharashtra, India ProPMO Services Private Limited Full time

    Looking for candidates having the experience with Front end Customer interaction.Must to have :- Excellent written and verbal communication.- SQL Query handling- Ticket handling- 1 to 2 years application support experience- Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.- Working in experience in...

  • Applications Support Engineer

    1 month ago

    Pune, Maharashtra, India ProPMO Services Private Limited Full time

    Looking for candidates having the experience with Front end Customer interaction.Must to have :- Excellent written and verbal communication.- SQL Query handling- Ticket handling- 1 to 2 years application support experience- Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.- Working in experience in...

  • Linux application support

    1 week ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%3+ Year –Linux System Admin Pune Location, 24/7 ShiftPerform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem...

  • Linux application support

    2 months ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%3+ Year –Linux System Admin Pune Location, 24/7 ShiftPerform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem...

  • Application Production Support

    1 week ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Application Production Support (AWS, Kubernetes)Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial...

  • Application Production Support

    1 month ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Application Production Support (AWS, Kubernetes)Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial...

  • Application Production Support

    1 week ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Application Production Support - Unix/SQL/Shell Script ( Rotational shift)Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and...

  • Linux application change support

    1 week ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%About this team: Works under minimal supervision on complex projects. Wide latitude for independent judgment. Generates statistical reports and analyses for management. Monitors team activity for quality...

  • Linux application change support

    1 month ago

    Pune, Maharashtra, India FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%About this team: Works under minimal supervision on complex projects. Wide latitude for independent judgment. Generates statistical reports and analyses for management. Monitors team activity for quality...

  • Unix /Linux - Application support

    1 week ago

    Pune, Maharashtra, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Application support (Linux/Unix) - 5 to 8 yrs. -Pune (Rotational shift)Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and...

  • Unix /Linux - Application support

    1 month ago

    Pune, Maharashtra, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Application support (Linux/Unix) - 5 to 8 yrs. -Pune (Rotational shift)Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and...

  • Senior SRE Application Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Cortex Consulting Pvt. Ltd. Full time

    Job Description :The Role :- Plan, manage, and oversee all aspects of a Production Environment- Define strategies for Application Performance Monitoring, Optimization in Prod environment- Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.- Support deployment of code into multiple lower...

  • TripleLift - Application Reliability Engineer

    1 week ago

    Pune, Maharashtra, India TripleLift Full time

    TripleLift is seeking an Application Reliability Engineer to contribute to our technical escalations operations. This candidate will focus on ensuring that external clients are incredibly satisfied with TL platform and internal stakeholders are properly leveraged to execute. This candidate will sit at the middle of the TL organization, serving as the common...

  • TripleLift - Application Reliability Engineer

    2 months ago

    Pune, Maharashtra, India TripleLift Full time

    TripleLift is seeking an Application Reliability Engineer to contribute to our technical escalations operations. This candidate will focus on ensuring that external clients are incredibly satisfied with TL platform and internal stakeholders are properly leveraged to execute. This candidate will sit at the middle of the TL organization, serving as the common...

  • Support Engineer

    1 week ago

    Pune, Maharashtra, India Leidos Full time

    Description UNLEASH YOUR POTENTIALAt Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our...

  • Support Engineer

    1 month ago

    Pune, Maharashtra, India Leidos Full time

    Description UNLEASH YOUR POTENTIALAt Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our...

  • it support engineer

    1 week ago

    Pune, Maharashtra, India Vijaya Management Services Full time

    IT Support Engineer hardware / softwareExpertise on Laptop and Desktop hardware troubleshooting.Expertise on MS OS Basic Understanding of LAN and WAN technology.Know Domain setup and should have experience for Domain ECO system.Basic Knowledge of IT security products like Web security product, Endpoint security product etc.Candidate must have knowledge of...

  • Cloud Application Engineer

    2 days ago

    Pune, Maharashtra, India virtusa consulting services pvt. ltd. Full time

    Apply for Cloud Application Engineer, Career Progress Consultants in Pune for 1 - 2 Year of Experience on