Application Support Engineer

1 month ago

Pune, Maharashtra, India Leidos Full time

Description

EXPLORE YOUR POTENTIAL

Join our team at Leidos and be part of our dedicated and diverse workforce committed to our customers' success. We emphasize empowerment, community contribution, and sustainable operations. Our business principles are guided by our Mission, Vision, and Values.

Are you prepared for your next professional opportunity?

We are looking for a motivated IT L1 Application Support Engineer to provide top-notch technical support to end-users and ensure the smooth functionality of IT systems and services.

This position demands effective communication, technical proficiency, and quick problem-solving skills.

If this environment suits you, keep on reading

Successful candidates can expect a dynamic work setting, flexible work arrangements, and support for career growth from their manager.

As an IT L1 Application Support Engineer, your responsibilities will include:

  • End-user Support:
    • Offering initial technical assistance to end-users for software and network issues.
    • Helping users resolve IT problems through phone, chat, and email.
  • Troubleshooting:
    • Identifying and fixing software issues such as access problems, account lockouts, and ad-hoc reports.
    • Addressing simple technical problems using established protocols and escalating complex issues to the appropriate IT teams.
  • Ticket Management:
    • Logging and monitoring incidents using the ticketing system, ensuring accurate documentation and timely customer updates.
    • Supervising the resolution of incidents and requests within agreed service levels.
  • User Training:
    • Conducting training sessions for end-users on IT tools and applications to enhance their knowledge and productivity.
  • Documentation:
    • Creating and maintaining documentation for IT processes, procedures, and troubleshooting guides.
    • Developing solutions and processes within your technical specialty.
  • Collaboration:
    • Working with other IT teams to address complex technical issues.
    • Providing feedback on recurring issues and contributing to continuous improvement efforts.
    • Undertaking less complex projects under supervision.

Requirements:

  • BS in Information Technology, Computer Science, or related field.
  • 1-2 years of experience in IT support and troubleshooting in a professional setting.
  • Thorough understanding of Web applications, Excel, Microsoft Office Suite, SQL queries, and common desktop applications.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts effectively.
  • Strong active listening skills and the capacity to learn and convey software-related ideas.
Original Posting Date:

While subject to change, we anticipate keeping this job posting open for approximately 3 days after the original listing date.

Pay Range:

The pay range for this role at Leidos provides a general indication and may vary based on factors such as job responsibilities, education, experience, skills, and more.

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