Jr Customer Service Executive

2 weeks ago


Pune, Maharashtra, India timesjobs Full time


Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability.

Drive the procurement and technical planning of TGN and submarine cables owned by consortiums/TCL and effect cost savings. Corrects mission critical utility infrastructure problems effectively at optimal costs and in a timely manner. Ensuring necessary co-ordination on certification and field level testing, as appropriate for the business segment. Coordination with the Technical teams for new enhancements/issue resolution. Drives initiatives, industrialization, and efficiencies to facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor field operations performance. Ensure reliability and robustness of the cable systems. Set up configurations - number of fibre pairs in the cable, capacity, landing stations. Manage the complete capacity distribution and traffic activation on the cable system. Provide manpower technical resource support for internal customers during Project Implementation and Delivery. Maintains critical power and environment quality standards to achieve optimal levels of operation. Tracks and monitors the environment performance to ensure minimal interruption to network transmission and/or network switches. Ensuring compliance with all regulatory stipulations within the region.

Represent interests of TCL in the cable consortiums (IMEWE, SEAMEWE etc.)To lead, drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments.

Some roles within this group may manage marine cables and network equipment maintenance, international real estate management, security operations for all sites and Network ensuring adequate support for maintenance of international facilities and network at optimal costs, ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability , both in terms of operations and capital investments.

Broad outline of the Role


Is able to apply broad knowledge of one area within Telecom Network Operations and Maintenance or advanced knowledge of specific professional/operational practices.

Checks for problems in existing systems and modifies work processes following defined procedures. Operational role responsible for achieving day-to-day objectives.

Works under direct supervision No prior work related experience required Education:
Graduate in any discipline Experience: 0-2 years experience

  • Pune, Maharashtra, India timesjobs Full time

    # Position: Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1Date: 1 Apr 2024Location: Pune, IndiaCompany: Tata CommunicationsJr. Customer Service ExecutiveOperational role that works under direct supervision, responsible for day-to-day customer service operationsPurpose - Broad objective of the roleJOB...


  • Pune, Maharashtra, India selfdrive in Full time

    Apply for Jr. Customer Support Executive, Career Progress Consultants in Pune for 0 - 2 Year of Experience on


  • Pune, Maharashtra, India Tech Mahindra Full time

    Job Requirements Job Title: Customer Service ExecutiveCompany Name: Tech MahindraLocation: PuneSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a crucial role in our...


  • Pune, Maharashtra, India timesjobs Full time

    Customer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad Outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective...


  • Pune, Maharashtra, India timesjobs Full time

    Job Title: Customer Service Executive - Technical Support CenterDate: 27 Mar 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose -...


  • Pune, Maharashtra, India timesjobs Full time

    Job Title: Customer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose:...


  • Pune, Maharashtra, India timesjobs Full time

    Customer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective...


  • Pune, Maharashtra, India timesjobs Full time

    ### Customer Service Executive - Customer Service Operations (Customer Service Operations) - B2101_1- Date: 4 Apr 2024- Location: Pune, India- Company: Tata CommunicationsBroad outline of the Role SOC incident management.Purpose - Broad objective of the role Handling NON FTR trouble tickets of ILL/MPLS/DLC PRI and SIP customers End to end coordination with...


  • Pune, Maharashtra, India Tata Communications Ltd Full time

    Apply for Sr Customer Service Executive Global Network Operations, Career Progress Consultants in Pune for 0 - 4 Year of Experience on


  • Pune, Maharashtra, India timesjobs Full time

    Job Title: Sr Customer Service Executive - Global Network OperationsDate: 21 Nov 2023Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad...


  • Pune, Maharashtra, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and...


  • Pune, Maharashtra, India timesjobs Full time

    JOB DESCRIPTIONCUSTOMER SERVICE SPECIALISTAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or...


  • Pune, Maharashtra, India timesjobs Full time

    JOB DETAILS1) Answer/Make calls professionally to provide information about products and services.2) Prepare quotes for the customers and answer their emails.3) Ensure full customer satisfaction.MUST HAVE SKILLS1) Very Fluent English.2) Passionate and hardworking.3) Confident and a good sense of humor.4) 1-week training will be provided on the tools we use...


  • Pune, Maharashtra, India calibehr business support services private limited Full time

    Apply for CUSTOMER SUPPORT Executive, Calibehr Business Support Services Pvt Ltd in Pune for 0 - 2 Year of Experience on


  • Pune, Maharashtra, India timesjobs Full time

    Position: Manager - Customer Service Operations (Mobility & IoT Customer Service Operations) - B4101_1Date: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleResponsible for driving and monitoring a 24x7 customer facing team providing L1, L2 and L3 technical support in Mobility and IoT domain with the objective of providing...


  • Pune, Maharashtra, India TE Connectivity Ltd Full time

    Apply for CUSTOMER SERVICE SPECIALIST, Career Progress Consultants in Pune for 6 - 8 Year of Experience on


  • Pune, Maharashtra, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and...


  • Pune, Maharashtra, India timesjobs Full time

    :Job Title: Lead - Customer Service Operations (Mobility & IoT Customer Service Operations) - B3201_1Date: 24 Jul 2023Location: Pune, IndiaCompany: Tata CommunicationsJob Family DescriptorManage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit...


  • Pune, Maharashtra, India timesjobs Full time

    Overview for RepaymentThe candidate will be responsible to call the customer who have not paid the bill on time and try to resolve the issue the customer is facing.Identify the needs of customers, resolve issues, and provide solutionsEnsure that the customer service script provided is followed through out the callShould be able to quickly identify problem...


  • Pune, Maharashtra, India timesjobs Full time

    Job Description Should have excellent Communication Skills (written and verbal) Polite and customer service oriented Adept in customer follow-up. Excellent Customer Service skills. Feedback - mails/phones (communication channel) Influences customers for our products & services. Responsible for lead generation by tele calling. Skills to acquire new customers....