Customer Service Executive

4 weeks ago

Pune, Maharashtra, India timesjobs Full time
Customer Service Executive - Technical Support Center

Date: 22 Feb 2024

Location:
Pune, India

Company:
Tata Communications

Broad outline of the Role
The role is responsible for managing customer queries and operations.

This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Purpose
Broad objective of the role
Size and Scope of Role - No. of direct reports
Not specified
Size and Scope of Role - Total team size
Not specified
Minimum qualification & experience
Graduate with 0-4 years of experience
Other knowledge/skills

Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain

Key Responsibilities

Taking ownership of customer issues reported, solving their problems through by providing resolution.
Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved and work proactively to maintain the same.

Technical Competencies
Knowledge / Skills
Communication Skills

Job Segment:
Technical Support, Technology, Customer Service

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