Customer Service Executive

3 weeks ago


Pune, Maharashtra, India timesjobs Full time

Job Title:
Customer Service Executive - Technical Support Center

Date: 22 Feb 2024

Location:
Pune, India

Company:
Tata Communications

Broad outline of the Role
The role is responsible for managing customer queries and operations.

This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.


Purpose:
Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
Graduate with 0-4 years of experience
Other knowledge/skills

Demonstration of problem-solving skills
Prior experience of providing customer service support in fast-paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain

Key Responsibilities

Taking ownership of customer issues reported, solving their problems through by providing resolution.
Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved and work proactively to maintain the same.

Technical Competencies
Knowledge / Skills

Communication Skills

Job Segment:
Technical Support, Technology, Customer Service

  • Pune, Maharashtra, India Tech Mahindra Full time

    Job Requirements Job Title: Customer Service ExecutiveCompany Name: Tech MahindraLocation: PuneSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a crucial role in our...


  • Pune, Maharashtra, India Tech Mahindra Full time

    Job Requirements Job Title: Customer Service ExecutiveCompany Name: Tech MahindraLocation: PuneSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a crucial role in our...


  • Pune, Maharashtra, India Abacus Consultants Full time

    - 3 years:Any Graduate:**Voice Porcess Inbound Cross Sell**:4 lkh ~ 4 lkh:Designation Senior Executive Exp 13 years Location Koregaon Park, PunePOSITION DETAILSPosition Title/Functional DesignationExecutive/ Senior ExecutiveCompanyPoonawalla Fincorp LtdDivision / DepartmentCustomer ServiceLocationCorporate OfficePrincipal AccountabilitiesManage Calls...


  • Pune, Maharashtra, India Talenta manpower service Full time

    Hiring for freshers Voice ProcessUndergrad/GraduatesBPO customer careMNC INInternational (voice )ProcessShifts 24x7 UK/US SHIFTSImmediate Joiners and notice periodHr CONTACT GANESH Job Types: Full-time, FresherPay: ₹9, ₹33,712.33 per monthBenefits: Health insurance Paid sick time Provident FundSchedule: Evening shift Night shift Rotational...


  • Pune, Maharashtra, India TopSource Worldwide Full time

    Role summary:TopSource Worldwide is a rapidly growing business offering outsourced payroll, HR, and Employer of Record (EOR) services. We serve over 1000 clients from our service centres in the UK, India, and Malta with a team of 230 colleagues.Our global presence and client base is expanding, and we need to bring additional talent into our business.The role...


  • Pune, Maharashtra, India SKF Full time

    Requisition ID: Category: Sales & Customer Service- Career level: Professional- Contract type: PermanentJOB TITLE :CUSTOMER SERVICE EXECUTIVEREPORTS TO :TEAM LEADER - CUSTOMER SERVICE- KEY PURPOSE OF THE JOBTo ensure deployment of customer order handling (COH) processes and be the front-end contact for customer requirement delivery for achieving customer...


  • Pune, Maharashtra, India timesjobs Full time

    Customer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad Outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective...


  • Pune, Maharashtra, India timesjobs Full time

    Customer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad Outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective...


  • Pune, Maharashtra, India timesjobs Full time

    Customer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective...


  • Pune, Maharashtra, India timesjobs Full time

    Job Title: Customer Service Executive - Technical Support CenterDate: 27 Mar 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose -...


  • Pune, Maharashtra, India timesjobs Full time

    Job Title: Customer Service Executive - Technical Support CenterDate: 27 Mar 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose -...


  • Pune, Maharashtra, India timesjobs Full time

    Customer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective...


  • Pune, Maharashtra, India Tata Communications Ltd Full time

    Apply for Jr Customer Service Executive Customer Service Operations Customer Service Operations B1101_1, Career Progress Consultants in Pune for 0 - 4 Year of Experience on


  • Pune, Maharashtra, India Tata Communications Ltd Full time

    Apply for Jr Customer Service Executive Customer Service Operations Customer Service Operations B1101_1, Career Progress Consultants in Pune for 0 - 4 Year of Experience on


  • Pune, Maharashtra, India Tata Communications Ltd Full time

    Apply for Jr Customer Service Executive Customer Service Operations Customer Service Operations B1101_1, Career Progress Consultants in Pune for 0 - 4 Year of Experience on


  • Pune, Maharashtra, India Toll Group Full time

    Company DescriptionGlobal Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving - across towns, across countries and across...


  • Pune, Maharashtra, India Bhagat HR Services Full time

    Urgent Opening For Back Office / Customer Service ExecutiveDear Professional,Huge Openings with our Client Automobile Manufacturing Industry for Customer Service Executive Professionals.Designation : Customer Service ExecutiveExperience : 2 To 5 YrsSalary : 2.5 LPA To 3.2 LPAJob location :Pune (Pimpri)**Industry Area : Automobile Manufacturing Industry**Job...


  • Pune, Maharashtra, India timesjobs Full time

    ### Customer Service Executive - Customer Service Operations (Customer Service Operations) - B2101_1- Date: 4 Apr 2024- Location: Pune, India- Company: Tata CommunicationsBroad outline of the Role SOC incident management.Purpose - Broad objective of the role Handling NON FTR trouble tickets of ILL/MPLS/DLC PRI and SIP customers End to end coordination with...


  • Pune, Maharashtra, India timesjobs Full time

    ### Customer Service Executive - Customer Service Operations (Customer Service Operations) - B2101_1- Date: 4 Apr 2024- Location: Pune, India- Company: Tata CommunicationsBroad outline of the Role SOC incident management.Purpose - Broad objective of the role Handling NON FTR trouble tickets of ILL/MPLS/DLC PRI and SIP customers End to end coordination with...


  • Pune, Maharashtra, India Tech Mahindra Full time

    Job Requirements Job Title: Customer Service ExecutiveCompany Name: Tech MahindraLocation: PuneSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a crucial role in our...