customer service specialist

4 weeks ago

Pune, Maharashtra, India TE Connectivity Full time

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Responsibilities

1. Order Management – Reports

• Will handle issues in import, exports and local customer's, Sales order and planning process, i.e, from order entry, daily schedule review, Contract review, Commercial check of EDI and Manual Ord

• Research and apply data from various SAP applications and other internal Order to Cash applications for problem solving purposes

• Completing circuit between daily Board output and associated PO creation from SAP

• Develop ad-hoc and repetitive reports and information tools as requested to support global order management transactions and processes

• Manage communication efforts as the liaison between Field Sales, Operations Executives/Planners, Retailer Buying offices and internal Distribution Centers

2. Commercial Management: Maintaining correct price lists in SAP & quotations back up of all accounts, Receivables Management& DSO

3. Project management: Conduct & Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.

4. Management Reports: will prepare all KPI reports for the department, pertaining customer presentation & year end performance of the team.

5. Stake holder management: To coordinate with global and local functions & Support the regional Sales and CS managers in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management & fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders

6. Situation handling: Evaluates situations that impact operations and decide level of support and response required.

7. KPI's Key performance indicators: Outbound Freight, Inventory, Pricing discrepancy, Customer satisfaction, Forecast accuracy, On time delivery , Lates & process optimization projects

Desired Candidate Profile


• 6-8 years of experience

• Working experience in SAP-SD & MS office

• Experience in data analysis and making the dashboard in power bi, excel and tableau

• Experience of supervision, project handling & performance management

• Extensive transactional working experience in manufacturing industry under CS / Supply chain.

• Experience of effective collaboration in multiple regional teams set up & stake holder management.

• Previous experience from automotive / service industry preferred.

Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With more than 85,000 employees, including more than 7,500 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat and Twitter.

WHAT TE CONNECTIVITY OFFERS:

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority


• Competitive Salary Package

• Performance-Based Bonus Plans

• Health and Wellness Incentives

• Employee Stock Purchase Program

• Community Outreach Programs / Charity Events

• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

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