customer service specialist ii

2 weeks ago

Pune, Maharashtra, India TE Connectivity Full time


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview


TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.

They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities

  • Order Management - Will handle import, exports and local customer's, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing & logistics coordination.

Commercial Management:
maintaining price lists & quotations of all accounts.

Sales Management:
forecasting, pipeline analysis & mapping sales performance.

Project management:
Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.

Customer visits:
Representing TE at leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit & Account Receivable

Management Reports:
To support SCM & demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.

Stake holder management:

To coordinate with global and local functions & Support the manager & Sales in activities to ensure an enhanced customer experience.

This includes but is not limited to projects and tasks to enhance the order management & fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders

Situation handling:
Evaluates situations that impact operations and decide level of support and response required.

Education and Knowledge

  • Any Graduate degree.
  • Pref BE/B.Tech(Mechanical, Electronics, Electrical)
Critical Experience

  • 6+ years of experience
  • Working experience in SAP & expert in MS office OR Power BI (Outlook, Excel, Power Point, etc)
  • Extensive transactional working experience in manufacturing industry under CS / Supply chain.
  • Experience in customer escalation management.
  • Experience of effective collaboration in multiple regional teams set up & stake holder management
  • Previous experience from automotive / service industry preferred.
Competencies

Values:
Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future.

Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more.

With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority

  • Competitive Salary Package
  • Performance-Based Bonus Plans
  • Health and Wellness Incentives
  • Employee Stock Purchase Program
  • Community Outreach Programs / Charity Events
  • Employee Resource Group


Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers.

In principle, the benefits offered can vary from site to site.

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