Global HR Services Manager

4 weeks ago


Gurgaon, Haryana, India WTW Full time

Performance Objectives:

Client:

  • Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics.
  • Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
  • Lead and/or Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
  • Identify processes which can be improved and drive change along with detailed plan
  • Conduct regular performance review and feedback loops with key stakeholders

People:

  • Oversee adherence to defined processes in GHRS.
  • Lead process efficiency, monitoring of workload and the implementation of the improvement projects.
  • Identify the potential for better team efficiencies and agree with the leader on their implementation.
  • Ensuring team is cross skilled for all processes managed.
  • Promote diversity, equity, and inclusion initiatives to create a supportive and inclusive work
  • environment.
  • Timely recognition to high performers within the team & keeping the motivation levels to grow and learn

Financial and Key Performance Indicators:

  • Support optimization of HR operational costs by streamlining processes and leveraging technology solutions

Operational Excellence and Innovation:

  • Lead or support a technology or process improvement/adoption initiative in country/region/global which translated into processing time savings, increased quality and/or high customer satisfaction
  • Strong experience in an HR Shared Services Centre specifically on Contingent Worker Operations or Contractor Management is preferred.
  • 3-6 years people management experience is required
  • Bachelor's degree
  • Strong leadership skills.
  • Strong written and verbal communication skills.
  • Ability to plan and prioritize workload.
  • Ability to use own initiative but work under instruction as required.
  • Ability to work as part of a team and alone with a 'can do' attitude.
  • Maintain good working relationships with colleagues across the organization.
  • Ability to provide a high standards of customer care.
  • Methodical and organized approach.
  • Quick Learner and self-motivated.
  • Flexible and Adaptable to Changes.
  • Working knowledge of Excel and Word will be preferred.
  • Willing to be assigned on rotating shift and in North America hours.
  • Open to hybrid work setup



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