Officer - Global HR Direct

1 week ago


Gurgaon, Haryana, India Ericsson Full time

Description

Join our Team

About this Opportunity

We are now looking for a 1st Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do


• Provide accurate, effective, and professional HR Support in local and global HR processes and tools.

• Together with your team, handle and resolve HR cases as a 1st line HR support, take part- and ownership of initiatives to improve our support and enhance competence both within your direct team and our organization.

• Be part of a global and local team and will be collaborating closely with multiple teams within our organization Global People Services and with the location People Business Partners in the countries we support.

• Proactively collect, study, and share HR information with your colleagues.

• Drive, provide input, and take part in ongoing HR initiatives.

• Handle feedback, complaints, and escalations of cases received from partners and customers.

• Track, report, and analyze incidents from becoming problems.

• Provide input to SMEs for the improvement of processes and tools.

• Coordinate and hold training for internal teams on HR processes and labor law.

You will bring

• Strong interpersonal-, presentation, and communication skills. You are also service-minded, prestige less, and a team-player

• An analytical and problem-solving-oriented approach with a can-do attitude

• To be comfortable working in a high-speed performance-oriented and changeable organization and with multiple systems at once. You are comfortable working towards set performance targets

• To be organized and structured

• Experience working with Microsoft Office, specifically PowerPoint and Excel

• Excellent communication skills (both written and oral) in English

• Must know how to create Knowledgebase Solutions using any Knowledgebase platform

• Must have experience of handling queries via different communication channels

• Open to work in rotational/night shifts 24*7

• Exposure to HRMS & SuccessFactors

Key Qualifications:

• A bachelor's or master's degree in human resources, Business Administration, and/or related field is required. A Swedish labor law course is required

• App. 1-2 years' experience from having worked within HR, customer service, administration, or ideally within HR Delivery

Get Matched

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Job Insights

Based on previously hired candidates

Popular Skills of Previous Hires

Human Resources

Job titles of previous hires

Officer Human Resources

Previous hires also worked at

Ventures Unlimited

Mahindra Satyam

Tata Consultancy Services

QNA Marcom

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What we offer you

Our culture

Built over a century of courageous decisions,
our core values of professionalism, respect,
perseverance and integrity shape everything
we do.

Learning and development

We believe in a growth mindset and that the future belongs to the learners. We offer the freedom and structure to evolve your skillsets, mindsets, and career.

Reward and recognition

We recognise that you should be paid in a fair way and be rewarded for the impact you create. We always aspire to recognize your impact
on our business success.



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