Global HR Services Manager
1 month ago
Performance Objectives:
Client:
- Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics.
- Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
- Lead and/or Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
- Identify processes which can be improved and drive change along with detailed plan
- Conduct regular performance review and feedback loops with key stakeholders
People:
- Oversee adherence to defined processes in GHRS.
- Lead process efficiency, monitoring of workload and the implementation of the improvement projects.
- Identify the potential for better team efficiencies and agree with the leader on their implementation.
- Ensuring team is cross skilled for all processes managed.
- Promote diversity, equity, and inclusion initiatives to create a supportive and inclusive work
- environment.
- Timely recognition to high performers within the team & keeping the motivation levels to grow and learn
Financial and Key Performance Indicators:
- Support optimization of HR operational costs by streamlining processes and leveraging technology solutions
Operational Excellence and Innovation:
- Lead or support a technology or process improvement/adoption initiative in country/region/global which translated into processing time savings, increased quality and/or high customer satisfaction
- Strong experience in an HR Shared Services Centre specifically on Contingent Worker Operations or Contractor Management is preferred.
- 3-6 years people management experience is required
- Bachelor's degree
- Strong leadership skills.
- Strong written and verbal communication skills.
- Ability to plan and prioritize workload.
- Ability to use own initiative but work under instruction as required.
- Ability to work as part of a team and alone with a 'can do' attitude.
- Maintain good working relationships with colleagues across the organization.
- Ability to provide a high standards of customer care.
- Methodical and organized approach.
- Quick Learner and self-motivated.
- Flexible and Adaptable to Changes.
- Working knowledge of Excel and Word will be preferred.
- Willing to be assigned on rotating shift and in North America hours.
- Open to hybrid work setup
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