Manager - Global HR Direct

1 week ago


Gurgaon, Haryana, India Ericsson Full time

Description:

Join our Team:

About this opportunity:

Responsible for providing 1st line support to Ericsson employees on HR Global and local processes including ITM, SuccessFactors, OM, Dialog, CCM, Payroll, Benefits, etc.

What you will do:

  • Ensure overall delivery according to standard procedures across Market Area/Business Unit/Region.
  • Quality assurance of team members' work.
  • Communicate with stakeholders to offer Tier 1 support to all employees.
  • Deliver knowledge on new global HR processes and tools.
  • Analyze reports, offer insights and feedback to Management.
  • Schedule process knowledge trainings and track progress.
  • Identify and document agent-wise training needs.
  • Engage with stakeholders like regional HR Directors and SME's, handle escalations from regions.
  • Resolve and minimize escalations.
  • Showcase Global HR Direct's responsibility through quality and timely resolution, identify process enhancements.
  • Motivate, manage, and lead the team.
  • Develop team's competencies covering process and behavior.

The skills you bring:

  • Graduate/Post Graduate in HR with 7 years of experience, 3 years in employee support processes.
  • Knowledge of online ticketing tools, HR functions, HR systems, and global client interaction is a plus.
  • Ability to manage operational staff under strict timelines while upholding quality.
  • Strong learning orientation, accountability, and adaptability for multitasking.
  • High personal integrity and dependability in handling confidential information professionally.
  • Customer Focus and flexibility to work as per business needs.

Why join Ericsson?

At Ericsson, you'll have a remarkable opportunity. You can utilize your skills and creativity to push boundaries and create innovative solutions to global challenges. You'll work alongside a diverse team of innovators committed to exceeding expectations and shaping the future.



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