Manager - Global HR Direct
1 week ago
Description:
Join our Team:
About this opportunity:
Responsible for providing 1st line support to Ericsson employees on HR Global and local processes including ITM, SuccessFactors, OM, Dialog, CCM, Payroll, Benefits, etc.
What you will do:
- Ensure overall delivery according to standard procedures across Market Area/Business Unit/Region.
- Quality assurance of team members' work.
- Communicate with stakeholders to offer Tier 1 support to all employees.
- Deliver knowledge on new global HR processes and tools.
- Analyze reports, offer insights and feedback to Management.
- Schedule process knowledge trainings and track progress.
- Identify and document agent-wise training needs.
- Engage with stakeholders like regional HR Directors and SME's, handle escalations from regions.
- Resolve and minimize escalations.
- Showcase Global HR Direct's responsibility through quality and timely resolution, identify process enhancements.
- Motivate, manage, and lead the team.
- Develop team's competencies covering process and behavior.
The skills you bring:
- Graduate/Post Graduate in HR with 7 years of experience, 3 years in employee support processes.
- Knowledge of online ticketing tools, HR functions, HR systems, and global client interaction is a plus.
- Ability to manage operational staff under strict timelines while upholding quality.
- Strong learning orientation, accountability, and adaptability for multitasking.
- High personal integrity and dependability in handling confidential information professionally.
- Customer Focus and flexibility to work as per business needs.
Why join Ericsson?
At Ericsson, you'll have a remarkable opportunity. You can utilize your skills and creativity to push boundaries and create innovative solutions to global challenges. You'll work alongside a diverse team of innovators committed to exceeding expectations and shaping the future.
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