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Customer support executive

4 months ago

Mumbai, Maharashtra, India timesjobs Full time

Post: Customer Service Representative

Experience: 2 years

Job Location: Andheri (W) (Veera Desai Road)

Roles and Responsibilities:

  • Respond to client inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information about debt management services.
  • Assist clients in understanding the debt management process and available options.
  • Work with clients to gather necessary information and documentation for enrollment.
  • Collaborate with other departments to address client concerns and resolve issues effectively.
  • Maintain detailed and accurate client records in the CRM system.
  • Continuously strive to improve customer support processes and contribute positively to the team environment.
  • Adhere to regulatory guidelines and company policies in client interactions.

Candidate Requirements:

  • High school diploma or equivalent; bachelor's degree preferred.
  • Prior experience in customer support or a related field.
  • Excellent communication skills (verbal and written).
  • Strong empathy and ability to remain calm and supportive when dealing with clients in financial stress.
  • Proficiency in customer support software and CRM systems.
  • Commitment to maintaining client confidentiality and data security.
  • Fluency in English, Hindi, and Marathi.