Customer Service
4 weeks ago
Join us as a Customer Service & Operations Analyst
This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomesYou'll be actively participating in initiatives to improve customer service, processes and proceduresYou'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced roleWe're offering this role with webchat team at analyst levelWhat you'll do In this key role, you'll be providing crucial support to customers and colleagues in our contact centres. You'll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You'll also be: Identifying barriers to performance and coordinating improvements to enhance our efficiencyWorking closely with operational centres, providing coaching and support to increase efficiency and knowledgeKeeping accurate records of day to day operations, logging incidents and identifying trendsReviewing manual or ineffective processes which could be automated or enhancedMaintaining a focus on improving our customer service and experiencesThe skills you'll need To be successful in this role, you'll need to have excellent planning and organisational skills, along with good attention to detail. You'll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You'll also need: Graduate(in the fields of B.Com, B.A., BBA or B.Sc) who're comfortable working in round-the-clock rotational shifts with 6 to 18 months of experience in customer service/chat processExcellent written communication skillsThe ability to convey information in a simple and understandable wayAn understanding of contact centre operations and performance metricsMicrosoft Office skills, including PowerPoint, Excel and Word-
Customer Service Engineer
4 weeks ago
Gurgaon, Haryana, India RGF Professional Recruitment India Full timeHiWe have job opportunity for Japanese MNC ,kindly go through the below mentioned details and revert back with your updated resume if interested.Position : SMT Service EngineerExperience : 4-8 Years Location-Gurgaon (Close to MG road metro station)Job Description:-• Customer Service support for India customer accounts / Report to Service Manager .•...
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Customer Service
3 weeks ago
Gurgaon, Haryana, India NatWest Group Full timeJoin us as a Customer Service & Operations AnalystThis is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomesYou'll be actively participating in initiatives to improve customer service, processes and proceduresYou'll hone your existing analytical skills and be well positioned to...
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Assistant Manager Customer Care/ Service
2 weeks ago
Gurgaon, Haryana, India timesjobs Full timeJob Designation: Assistant Manager Customer Care/ ServiceBrief Role: To lead and manager a team of 15 customer care associates. Customer Care division is responsible for attending incoming calls, e-mails, voice mails, registration & resolution of service calls, queries, requests at in-house call center unit. It also performs C-Sat indexing, coordinates with...
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Customer Service/Customer Support Internship
2 weeks ago
Gurgaon, Haryana, India Paisabazaar Full timeAbout the internship:Key responsibilities:1. Responding to customer inquiries via phone, email, and chat2. Providing exceptional support and resolving issues3. Maintaining a positive customer experienceLocation - Sector 44, Gurugram. > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship...
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Customer Service Associate Fresher Job
3 weeks ago
Gurgaon, Haryana, India Paisabazaar Full timeAbout the job:Paisabazaar is hiring an associate service consultant for the Gurgaon location. Golden opportunity to start your career with Only face-to-face interviews are available (No telephonic/virtual interviews available)Key responsibilities:Assisting customers in the sale of a range of financial products on the phoneWorking only on the day...
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Service Associate
4 weeks ago
Gurgaon, Haryana, India PVR INOX LTD Full timeBasic customer handling , taking orders, describing menu to customers, giving proper service to customer.
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Customer Service Executive Fresher Job
2 weeks ago
Gurgaon, Haryana, India Paisabazaar Full timeAbout the job:Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Providing exceptional support and resolving issues.Maintaining a positive customer experience.Location - Sector 44, Gurugram.Deadline: :59:59Other perks:Informal dress code, Health Insurance, Life InsuranceSkills required:English Proficiency (Spoken), English...
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Customer Service/Customer Support Internship
2 weeks ago
Gurgaon, Haryana, India AECC Global Full timeAbout the internship:Selected intern's day-to-day responsibilities include: 1.Speak to the students and understand their profile for studying abroad2.After qualifying their profile, forward the leads to sales team > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 3rd May'24...
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Customer Support Executive
2 weeks ago
Gurgaon, Haryana, India timesjobs Full timeLocation: GurgaonOpenings: 15Job DescriptionEngage with customers through email and calls, who need Forex products. Details of those prospective customers would be provided. One just has to connect & take it ahead.Understanding the requirement & acting like a consultant to the customers offering them best recommended services and solutions.Assist customers...
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Service Reliability Engineer
2 weeks ago
Gurgaon, Haryana, India BT Full timeService Reliability EngineerJob Req ID: 32865Posting Date: 1 May 2024Function: Customer ServiceUnit: BusinessLocation:9th & 10th Flr, Gurugram Info , Gurugram, IndiaSalary: CompetitveSRE – Service Reliability EngineerHiring Manager: Mudit JindalCareer Grade: FInternal Closing Date: 6-May-24Location: GurugramPurpose of this rolePart of a front line,...
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Customer Care Executive
7 days ago
Gurgaon, Haryana, India timesjobs Full timeKey Responsibilities:Answering incoming customer phone calls and take appropriate action for each call.Maintaining record of Customers information.Maintain Quality Standards.Should have proactive approach and can think out of the box to help customers.Handling Emails, if required.Making outbound calls for failed transaction or sales conversion.Required...
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Specialist HR Services
1 week ago
Gurgaon, Haryana, India adidas Full timePurpose & Overall Relevance for the Organization:Within the framework of HR Services, we are providing services and business competence regarding all HR Services related processes. As HR Services strive to combine competent and professional business partnering with a constant enhancement of services in an efficient and value-adding way, the role is vitally...
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IT Security Services Lead
4 days ago
Gurgaon, Haryana, India Kyndryl Full timeWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The Role...
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Customer Relationship Executive
2 weeks ago
Gurgaon, Haryana, India timesjobs Full timeJOB DETAILSData mining for searching relevant / prospective clients from the assigned territories.To make cold calls to the prospective clients and promote our engineering services viz : Structural Detailing, BIM, Precast etc.Maintain systematic data of all the sales promotion transactions in Salesforce.Lead generation , booking appointments of the...
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Customer Experience Executive Job
7 days ago
Gurgaon, Haryana, India Guby Rogers Full timeAbout the job:Key responsibilities:Interact with customers via phone, email, and in-person to address their queries and concerns promptly and professionallyProvide accurate and timely information regarding products, services, and company policiesTroubleshoot and resolve customer issues efficiently to ensure a positive customer experienceCollaborate with...
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Specialist - Knowledge Management Services
16 hours ago
Gurgaon, Haryana, India Boston Consulting Group Full timeWHAT YOU'LL DOAt our company, we are looking for experienced candidates to join our Knowledge Management Services (KMS) team within BCG's Knowledge Practice. If you have a background in Business, Law, IT, or similar fields and a solid grasp of corporate finance, transactions, and strategy concepts like valuation, accounting, shareholder value, financial...
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Customer Support Executive Job
1 week ago
Gurgaon, Haryana, India Paisabazaar Full timeAbout the job:Dear Candidate,Paisabazaar is hiring an Associate Service Consultant for the Gurgaon location.Key Responsibilities:Assisting customers in the sale of a range of financial products on the phoneMeeting and exceeding targets as assigned periodicallyDeadline: :59:59Other perks:Health Insurance, Life InsuranceSkills required:English Proficiency...
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Gurgaon, Haryana, India NIIT Limited Full timeDesignation: Customer Care Specialist (US process)Job Location- Gurugram, Work from Office mode onlyRoles and Responsibilities of a Customer Care Specialist · Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first...
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Finance Shared Services Analyst E
3 weeks ago
Gurgaon, Haryana, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%This position is for contract analyst with a defined role in reviewing and setting up customer contracts into billing system, ensuring accurate monthly recurring billing, CA will also be...
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Loop - Manager - Customer Success (1-3 yrs)
3 weeks ago
Gurgaon, Haryana, India iimjobs Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. KRAs : Work with our existing merchants on their problems (own NPS) and help them...