IT Security Services Lead

3 weeks ago

Gurgaon, Haryana, India Kyndryl Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

  • Ownership of the fulfillment of security services deliverables, SLAs, KPIs and Reporting
  • Ensure 100% successful EDR version updates in all machines and servers
  • Ensuring 100% BitLocker / Encryption
  • Ensure 100% Patch Compliance, validation and Remediation
  • Review and guidance to security team for alignment to best practices, processes and committed contractual security scope & deliverables
  • Handling security escalations and driving resolutions
  • Orchestrator of security incident resolution across security services for which Kyndryl is responsible, irrespective of the source of incident reporting (e.g., security incident reported by customer's SOC team/ SOC service provider may need to be orchestrated for resolution by security lead based on the applicability of devices in scope for Kyndryl for resolution)
  • Leading security initiatives for continuous improvement and gaps closure, as per the applicability of the scope for services security
  • Participation in governance committee meeting with customer's security stakeholders to identify future security roadmap, projects and driving the action plan for the same, as per the applicability of scope under this contract or addition scope under a change order
  • Collaborates with Kyndryl SMEs for advising future technologies
  • Alignment with Security Assurance team for risk and compliance adherence and driving the adherence to Security Assurance provided best practices on ground
  • Support Kyndryl Security Assurance Audit and SOC/Security Audit by customer
  • Integration and support to enable the logs with various devices, servers, network devices, services with the SOC tool / application.
  • Kyndryl team to provide all the necessary information, logs, screen shots and response etc. required by SOC team
  • Providing technical information, configuration, network-related information
  • Communication management with VECV stakeholders, users, business team at various levels as per customer guidelines.
  • Working closely with the SOC team to resolve the inscope incident as per the severity and impact analysis on VECV environment. Irrespective of Severity and all Incidents
  • Executing preventive actions prepared by SOC team and work closely with SOC till closure.
  • Daily actions to be taken on security devices, infrastructure as per inputs from the SOC team based on analysis on the incidents being identified.
  • Taking remediation actions / steps to respond and resolve the incident and neutralizing the situation as per inputs provided by SOC team.

Who You Are

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience


•Bachelor's degree

*8 years of relevant IT Security Services experience

  • Hands on experience on NAC, Crowdstrike, Email Security, Perimeter Security, Firewall & IDS/IPS
  • Understanding of SOC Operations
  • Proven experience leading technical team(s) through incident, problem and change management, as well as root cause analysis


•Ability to effectively communicate with both technical and customer stakeholders


•Industry recognized certifications in the aligned supporting area; Fortinet


•Must be fluent in English language(s)

Preferred Skills and Experience

FORESCOUT NAC, FORTINET FIREWALL, Cisco Ironport

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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