Assistant Manager Customer Care/ Service
2 weeks ago
Job Designation:
Assistant Manager Customer Care/ Service
Brief Role:
To lead and manager a team of 15 customer care associates.
Customer Care division is responsible for attending incoming calls, e-mails, voice mails, registration & resolution of service calls, queries, requests at in-house call center unit.
It also performs C-Sat indexing, coordinates with field team to monitor & update the call status in CRM.Industry:
Sanityware/ Bathroom & Kitchen Fixtures
Location:
Gurgaon, Corporate Office
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