Customer Care Executive
1 month ago
Ensure customer is explained and satisfied with response provided
Manage calls as per defined AHT
100 PERCENT customer satisfaction
Zero candidate escalations
95 PERCENT call response rate
Manage customer queries / complaints over email
Good typing speed and written communication skills
Manage email response rate and candidate TAT
100 PERCENT customer satisfaction
Zero candidate escalations
Maintain Email response TAT as per company norms
Essential requirements:
Graduate or equivalent Diploma/Professional degree
2 years experience in BPO or other relevant calling profile
Excellent communication skills oral and written
High integrity
Good typing speed
Respects diversity in employees
High on energy
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