Guest Relations Manager

3 weeks ago

Goa, India Hilton Goa Resort Full time
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

What will I be doing?

As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Meet, greet and direct Guests who enter the lobby area
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
Manage, record and resolve promptly Guest or customer complaints
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
Maintain good communication and work relationships in all hotel areas
Maintain staffing levels to meet business demands
Attend all Reception meetings and Executive Lounge Meetings
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary
RequirementsWhat are we looking for? Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous managerial experience in a customer service function
An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in a customer service function or a similar role
A passion for delivering an exceptional level of Guest service
High level of IT proficiency
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Guest Relations Manager

    1 month ago

    Goa, India Hilton Goa Resort Full time

    DescriptionA Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional...

  • Guest Relations Manager

    3 weeks ago

    Goa, India Hilton Goa Resort Full time

    DescriptionA Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional...

  • Guest Relations

    7 days ago

    Goa, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Guest Relations : Female Job location: - Goa, Goa **Salary**: - 28,000- 35,000 per month **Experience**: - Total experience: - 6 years of experience in guest relations or a similar field. - Minimum experience: - 4-5 years of experience in a customer-facing role, preferably in hospitality or a related...

  • Guest Relation

    2 weeks ago

    Goa, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Job designation: - Guest Relations** **Job location: - Goa** **Salary: - 20,000-25,000 per month** **Experience: - ** **Total experience: - ** - 5 years of experience in a customer-facing role, **Minimum experience: - ** - At least 1-2 years of experience in a customer-facing role, **Education: - ** - A high school diploma...

  • Guest Relation Executive

    3 weeks ago

    Goa, India Holiday Inn Resort South Goa Full time

    **Greeting clients.** Greeting guests as they arrive makes a great first impression and helps them feel more at home. - **Coordinating check-ins and check-outs.** Guest relations managers help the front desk operate smoothly to ensure timely check-ins and check-outs. They also coordinate luggage collection and storage and oversee front desk financial...

  • Guest Relation Associate

    4 days ago

    Goa, India The Baywatch Resort, Goa Full time

    Job Title: Guest Relations Associate Department: Front Office Reports To: Guest Relations Manager Summary: The Guest Relations Associate is responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction throughout their stay. They will be the primary point of contact for guests, handling inquiries, resolving issues,...

  • Guest Relation Associate

    2 months ago

    Goa, India The Baywatch Resort, Goa Full time

    Job Title: Guest Relations Associate Department: Front Office Reports To: Guest Relations Manager Summary: The Guest Relations Associate is responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction throughout their stay. They will be the primary point of contact for guests, handling inquiries, resolving issues,...

  • Guest Relation Associate

    2 weeks ago

    Goa, India The Baywatch Resort, Goa Full time

    Job Title: Guest Relations Associate Department: Front Office Reports To: Guest Relations Manager Summary: The Guest Relations Associate is responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction throughout their stay. They will be the primary point of contact for guests, handling inquiries, resolving issues,...

  • Guest Relations Executive

    2 months ago

    Goa, India ReckRute Full time

    **GUEST RELATIONS EXECUTIVE** **Skills**: - Proven experience as a Guest Relations Officer - Familiarity with hospitality industry standards - Proficiency in English; knowledge of additional languages is a plus - Computer literacy - A customer-oriented and professional attitude - An outgoing personality - Outstanding communication abilities - Excellent...

  • Guest Relation Executive

    3 weeks ago

    Goa, India Foxoso Hospitality Pvt Ltd Full time

    Guest Check-In and Check-Out:Welcome guests upon arrival. Assist with the check-in and check-out processes. Provide information about hotel amenities, services, and policies. Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally. Arrange transportation, tours, and other services as requested. Offer assistance with...

  • Guest Relations: Resort

    7 days ago

    Goa, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Guest Relations: Hotel Job location: - Silvassa **Salary**: - 25,000-50,000 per month Food and Accommodation provide **Experience**: - Total experience: - 5-7 years of experience in a similar role within the hospitality industry. Minimum experience: - 3-4 years of experience in in a customer service or hospitality...

  • Guest Relations Executive

    2 months ago

    Goa, India Paradigm Consultancy Full time

    WE ARE HIRING Designation: - Guest Relations Executive Location: - Goa Salary: - 25,000 To 28,000 Per Month + Food And Accommodation Education: - Diploma / Degree in Hotel Management Experience: - Total Experience : 4 to 5 Years with hospitality industry - Minimum Experience : 1 -2 Years of Proven experience in a guest-facing role within the...

  • Guest Relations Executive

    13 minutes ago

    Goa, India Paradigm Consultancy Full time

    WE ARE HIRING Designation: - Guest Relations Executive Location: - Goa Salary: - 25,000 To 28,000 Per Month + Food And Accommodation Education: - Diploma / Degree in Hotel Management Experience: - Total Experience : 4 to 5 Years with hospitality industry - Minimum Experience : 1 -2 Years of Proven experience in a guest-facing role within the...

  • Guest Relations Executive

    6 days ago

    Goa, India ReckRute Full time

    GUEST RELATIONS EXECUTIVESkills: Proven experience as a Guest Relations Officer Familiarity with hospitality industry standards Proficiency in English; knowledge of additional languages is a plus Computer literacy A customeroriented and professional attitude An outgoing personality Outstanding communication abilities Excellent organizational and...

  • Guest Relation Executive

    4 weeks ago

    Goa, India Kish Hospitality Consultant Full time

    Job Description: Guest Relations Executive Kish Hospitality Consultant is seeking an experienced and passionate Guest Relations Executive to join our client at our in Goa. In this role, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all our guests. **Responsibilities**: - Greet and welcome guests...

  • Guest Relation Executive

    2 weeks ago

    Goa, India Kish Hospitality Consultant Full time

    Job Description: Guest Relations Executive Kish Hospitality Consultant is seeking an experienced and passionate Guest Relations Executive to join our client at our in Vasco Da Gama, Goa. In this role, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all our guests. **Responsibilities**: - Greet and...

  • Guest Relation Executive

    5 days ago

    Goa, India Kish Hospitality Consultant Full time

    Job Description: Guest Relations Executive Kish Hospitality Consultant is seeking an experienced and passionate Guest Relations Executive to join our client at our in Goa. In this role, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all our guests. **Responsibilities**: - Greet and welcome guests...

  • Guest Relations Executive

    3 weeks ago

    Goa, India Marriott International, Inc Full time

    **Additional Information** Guest Relations Executive **Job Number** 24095708 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Goa Anjuna, Survey No 11/14 Plot B C&E, Anjuna, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize...

  • Guest Relation Executive

    6 days ago

    Goa, India Foxoso Hospitality Pvt Ltd Full time

    Guest Check-In and Check-Out:Welcome guests upon arrival.Assist with the check-in and check-out processes.Provide information about hotel amenities, services, and policies.Guest Assistance:Address guest inquiries, requests, and complaints promptly and professionally.Arrange transportation, tours, and other services as requested.Offer assistance with luggage...

  • Guest Relation Executive

    2 weeks ago

    Goa, India ZODIAC HR CONSULTANTS (I) PVT. LTD. Full time

    GREETINGS FROM ZODIAC HR CONSULTANT !!!!!!!!!!!!!! **Guest Relation Executives DUTIES AND RESPONSIBILITIES**: - Welcome guests during check-in and giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job...