Offshore Development Centre Head

3 weeks ago


Bengaluru, Karnataka, India iimjobs Full time
Offshore Development Centre Head for Automotive Client

About the Position:


We are looking for a dynamic leader to head our Offshore Development Centre for a combination of services (e.g., Cloud, Infra, Application Development, Customer Experience, .) in Bengaluru and managing all aspects of Project deliverables, Customer and Stakeholder service, and Operations.


What you will do:

  • You will lead the strategic design, acquisition, management and implementation of enterprisewide application development, cloud services, Infra services, customer experience solutions and digital/mobile technology solutions under the ODC framework
  • Deliver projects on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project deadlines.
  • Deliver IT solutions according to ITIL, DevOps, SDLC, Agile, PMI, PCI, and Security best practices.
  • This includes successful organizational design, hiring & managing talent, performance and compensation management, training & developing team capabilities and growing individual skillsets.
  • Oversee the management of operations, deliverables to have better efficacy.
  • Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.
  • Deliver consistently high customer satisfaction, measured through formal and informal feedback.
  • Manage and mitigate risks across Technical and Operational processes and customer servicing functions.
  • Enhance the workplace through leadership, employee engagement and personnel development.
  • Work with business partners to accurately forecast and support business growth strategies.
  • Work with Service Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.

Qualifications required for your success:

  • A minimum of 2025 years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be addon advantage
  • The ideal candidate should have done his engineering from a premium institute
  • Project Management Qualifications (PMP, Agile and relevant Certifications, etc.)
  • Experience in establishing and maturing a ODC from the beginning to at least 500 strong team, with combination of services (e.g., Cloud, Infra, Application development, Customer Experience)
years of professional experience in managing all aspects (Delivery & operations) of an ODC

  • Ability to clearly craft, communicates, measure, and manage expectations of all relevant stakeholders.
  • Excellent verbal and written communication skills with the ability to build strong interpersonal relationships
  • Excellent team development and management skills
  • Project Management experience required
  • Agile method preferred
  • Demonstrated record of success in a goaloriented, highly accountable, agile environment


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