Customer Support Team Lead

3 weeks ago

Bengaluru Karnataka India, Karnataka Intellithink Industrial IoT Full time

At Intellithink, we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making.



Customer Support Lead – IoT Solutions

We are seeking a Customer Support Lead – IoT Solutions to head customer support operations and ensure world-class service for our IoT deployments. This role is pivotal in driving customer satisfaction, retention, and trust by delivering exceptional technical support and leadership.

Key Responsibilities


  • Lead and manage the IoT customer support team to deliver timely, reliable, and customer-centric service.
  • Troubleshoot and resolve issues related to networking, connectivity, software applications, and IoT solutions.
  • Establish and refine support processes, escalation paths, and knowledge base documentation.
  • Act as the primary escalation point for complex technical issues requiring advanced expertise.
  • Collaborate closely with engineering, product, and field operations teams to ensure smooth deployments and effective problem resolution.
  • Monitor key support metrics (response time, resolution time, customer satisfaction scores) and drive continuous improvements.
  • Provide training, mentoring, and development opportunities to support team members.
  • Champion a customer-first culture by proactively identifying recurring issues and feeding insights into product improvement.


Required Skills & Experience

  • Proven track record of leading customer support teams, ideally in IoT, networking, or enterprise SaaS domains.
  • Strong expertise in networking, connectivity protocols, and troubleshooting software issues (device-to-cloud, APIs, applications).
  • Familiarity with IoT platforms, cloud environments, and device management systems.
  • Excellent communication and interpersonal skills with the ability to simplify technical issues for diverse audiences.
  • Strong problem-solving skills and analytical thinking
  • Experience with ticketing systems, remote troubleshooting tools, and incident management practices.


Preferred Qualifications


  • Exposure to predictive maintenance, edge devices, and industrial IoT deployments.
  • Certification in networking (CCNA, CompTIA Network+), cloud (AWS IoT, Azure IoT), or customer support (ITIL).
  • Ability to thrive in a fast-paced environment while managing competing priorities.




  • Team Lead

    1 week ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    MEGA Walk in DriveSTARTEK welcomes experienced professionals for the role of Team LeadYour Next Big Win: Lead Our GrowthHR Name - Alisha A.HR Contact Date of Interview - 26th August th September 2025Interview Location -Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru Interview Time - 12:30 PM -- 05:30 PM5 days working...

  • Customer Support Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka CARS24 Full time

    What will you drive?Lead, coach, and mentor a team of customer service representatives to achieve performance targets.Monitor daily operations, call quality, and ensure SLA adherence.Communicate and collaborate effectively with internal and external stakeholders.Optimize funnel conversion at every stage (lead to inspection, inspection to stock-in,...

  • Customer Support Team Lead

    4 days ago

    Bengaluru, Karnataka, India Intellithink Industrial IoT Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    AtIntellithink, we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making.Customer Support Lead – IoT...

  • Team Lead-Operations Support

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka NewCold Full time

    ABOUT NEWCOLDNewCold is a service provider in cold chain logistics with a focus on development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. NewCold is one of the fastest growing companies (over 3,000 employees) in the cold...

  • Customer Support Team Lead

    1 week ago

    Bengaluru, Karnataka, India Barbeque Nation Full time ₹ 32,000 - ₹ 48,000 per year

    Work From OfficeWe're Hiring Join Our Call Center TeamWe are expanding our call center operations and are looking for enthusiastic, skilled, and driven professionals to join our growing team. Explore the available roles below:1. Call Centre TrainerVacancies: 1CTC Range: LPARole Summary: Responsible for conducting training programs for new hires and...

  • Team Lead Support

    6 days ago

    Bengaluru, Karnataka, India Identixweb Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job DescriptionWe are looking for an experienced and proactive Support Manager to lead our customer support operations. You will be responsible for managing a team of support executives, ensuring high levels of customer satisfaction, improving support processes, and driving team performance. The ideal candidate is analytical, people-oriented, and focused on...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Career Guideline Full time

    About the RoleWe are looking for an experienced Team Leader – Voice Process to manage and motivate a team of customer service executives in our BPO setup. The role requires strong people management skills, the ability to drive performance, and ensuring excellent customer experience through inbound/outbound calls.Key ResponsibilitiesLead and manage a team...

  • We are hiring For Team Leader

    5 days ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Team Leader BPO Domestic OperationsJob Summary:We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule...

  • Customer Service Team Lead

    1 week ago

    Bengaluru, Karnataka, India Westbury Kommerce Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position Title:Customer Service Team LeadEducation:Graduate / PostgraduateExperience: 10 yearsLocation:BengaluruRole DescriptionResponsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work...

  • Sales Customer Support

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka WyapaarPay Full time

    Company Description WYAPAARPAY INDIA is a leading fintech platform in India, dedicated to simplifying micro-payments and bringing financial services closer to every citizen. Specializing in AEPS (Aadhaar Enabled Payment System), BBPS bill payments, domestic money transfers, PAN card services, mobile/DTH recharges, and utility payments, the company combines...