Team Lead

3 weeks ago

Bengaluru Karnataka India, Karnataka Career Guideline Full time

About the Role

We are looking for an experienced Team Leader – Voice Process to manage and motivate a team of customer service executives in our BPO setup. The role requires strong people management skills, the ability to drive performance, and ensuring excellent customer experience through inbound/outbound calls.

Key Responsibilities

  • Lead and manage a team of voice process executives handling inbound/outbound calls.
  • Monitor calls to ensure service quality, accuracy, and adherence to SLAs.
  • Handle escalated calls and resolve complex customer issues.
  • Track team performance (AHT, CSAT, FCR, attendance, productivity) and ensure targets are achieved.
  • Conduct daily briefings, regular feedback, and performance reviews.
  • Provide coaching and mentoring to improve team members’ communication, product knowledge, and customer handling skills.
  • Maintain rosters, manage shrinkage, and ensure maximum team productivity.
  • Collaborate with operations managers to drive process improvements and meet client expectations.
  • Encourage upselling, cross-selling, and customer retention where applicable.

Requirements

  • Graduate (preferred) or HSC with relevant experience.
  • 2–4 years of experience in a BPO voice process, with at least 1 year in a team leader role.
  • Strong communication skills (verbal & written) in English [add local language if required].
  • Good knowledge of call center metrics and reporting.
  • Ability to manage a team in a fast-paced 24/7 environment.
  • Proficient in MS Excel, reporting tools, and CRM systems.
  • Flexible with rotational shifts, weekends, and night shifts.

What We Offer

  • Competitive in-hand salary + performance incentives.
  • Career growth within a fast-growing BPO.
  • Learning and development programs.
  • A dynamic and supportive work culture.

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka rc architecture Full time

    Join Our Team at RC Architecture! Company Overview RC Architecture is a Bangalore-based design firm known for delivering innovative, high-quality solutions with speed and creativity. We pride ourselves on pushing boundaries while ensuring the wise use of resources, including time and money. Team LeadWe’re on the lookout for a passionate, creative, and...

  • Team Lead-Operations Support

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka NewCold Full time

    ABOUT NEWCOLDNewCold is a service provider in cold chain logistics with a focus on development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. NewCold is one of the fastest growing companies (over 3,000 employees) in the cold...

  • Team Lead-Software Development

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Sosuv Consulting Full time

    Company Profile: We are a technology firm in the UK, and India focussed on the financial services domain. Our clients are the world's major fintech players. We are looking for intelligent, talented and motivated individuals who are up for a challenge and believe in our vision. We are an equal opportunity employer. We value diversity and inclusion and...

  • Customer Support Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka CARS24 Full time

    What will you drive?Lead, coach, and mentor a team of customer service representatives to achieve performance targets.Monitor daily operations, call quality, and ensure SLA adherence.Communicate and collaborate effectively with internal and external stakeholders.Optimize funnel conversion at every stage (lead to inspection, inspection to stock-in,...

  • Finance Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka ETG Full time

    Position Team Lead – Corporate FinanceReport to Group Finance Controller / Senior Manager Location BengaluruRole ObjectiveFinancial Accounting & Reporting of Corporate entities, Intercompany transactions – Reconciliation, Interest, SLA, Use of technology, Proactive participation in Corporate Projects related to Tax, Technologies, restructuring etc....

  • Customer Support Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Intellithink Industrial IoT Full time

    At Intellithink, we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making.Customer Support Lead – IoT...

  • Team Lead

    7 days ago

    Bengaluru, Karnataka, India, Karnataka slice Full time

    About the TeamOur V- KYC team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. We’re a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you’re passionate about leading teams, staying on top of regulatory...

  • Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka slice Full time

    About the TeamOur V- KYC team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. We’re a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you’re passionate about leading teams, staying on top of regulatory...

  • Design Lead

    1 week ago

    Bengaluru, Karnataka, India Team Pumpkin Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Note : Maximum CTC is 9 LPAPosition Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely...

  • Design Lead

    6 days ago

    Bengaluru, Karnataka, India Team Pumpkin Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...