Team Lead Support

2 weeks ago

Bengaluru, Karnataka, India Identixweb Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Description

We are looking for an experienced and proactive Support Manager to lead our customer support operations. You will be responsible for managing a team of support executives, ensuring high levels of customer satisfaction, improving support processes, and driving team performance. The ideal candidate is analytical, people-oriented, and focused on delivering a world-class support experience.

Roles & Responsibilities for Inside Partner Team Leader
  • Team Management & Leadership
  • Lead, mentor, and motivate a team of customer support executives
  • Monitor team performance and provide regular feedback and coaching
  • Manage shift scheduling, workload distribution, and ensure adequate staffing
  • Conduct regular team meetings, training sessions, and performance reviews
  • Oversee daily operations of the support team (calls, chats, emails)
  • Ensure timely and effective resolution of customer issues
  • Track and improve key support metrics (CSAT, FCR, AHT, etc.)
  • Maintain quality assurance standards across all support interactions
  • Process Improvement & Strategy
  • Analyze customer feedback and identify trends or recurring issues
  • Optimize support workflows and introduce automation/tools where necessary
  • Collaborate with product, tech, and sales teams for escalations and improvements
  • Create and maintain internal SOPs and knowledge base documents
  • Reporting & Insights
  • Generate weekly/monthly reports on team performance and customer feedback
  • Present insights and recommendations to senior management
  • Ensure SLAs and KPIs are consistently met or exceeded
Qualification and Requirement
  • 3+ years of total experience in a customer support/call center environment
  • 2 years of experience in a team lead or managerial role
  • Strong understanding of support metrics, escalation processes, and quality control
  • Excellent leadership, communication, and interpersonal skills
  • Proficiency in CRM tools and support platforms
  • Ability to handle pressure and make data-driven decisions
  • Fluent in English; proficiency in Tamil, Kannada, and Malayalam is a plus
  • Bachelor's degree in any discipline; MBA or relevant certification is an advantage
Skills for Inside Partner Team Leader
  • Communication and Presentation
  • Basic In MS Office and Excel.
  • Experience in accounting, billing, and GST software is Plus
  • Ability to create user guides and FAQs for customers.

  • Team Lead IT Support

    7 days ago

    Bengaluru, Karnataka, India Hemmersbach Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilitiesLead the IT Helpdesk team, ensuring that all KPI's are achieved with biggest attention to customer satisfactionConduct quality checks of tickets, identify patterns and global issues in order to improve the processProvide training, development, and coaching to Team members ensuring they possess the correct knowledge and skills required...

  • Customer Support Team Lead

    1 week ago

    Bengaluru, Karnataka, India Intellithink Industrial IoT Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    AtIntellithink, we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making.Customer Support Lead – IoT...

  • Team Lead-Operations Support

    7 days ago

    Bengaluru, Karnataka, India, Karnataka NewCold Full time

    ABOUT NEWCOLDNewCold is a service provider in cold chain logistics with a focus on development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. NewCold is one of the fastest growing companies (over 3,000 employees) in the cold...

  • Customer Support Team Lead

    7 days ago

    Bengaluru, Karnataka, India, Karnataka Intellithink Industrial IoT Full time

    At Intellithink, we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making.Customer Support Lead – IoT...

  • High Salary Team Lead Support

    4 weeks ago

    Bengaluru, Karnataka, India Identixweb Limited Full time

    Job DescriptionJob DescriptionWe are looking for an experienced and proactive Support Manager to lead our customer support operations. You will be responsible for managing a team of support executives, ensuring high levels of customer satisfaction, improving support processes, and driving team performance. The ideal candidate is analytical, people-oriented,...

  • Design Lead

    2 weeks ago

    Bengaluru, Karnataka, India Team Pumpkin Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Position Overview:We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Senior Team Lead, IT Technical Support

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Team Lead, System & Server Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...

  • Senior Team Lead, IT Technical Support

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Team Lead, Network & Security Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...

  • Team Lead

    1 week ago

    Bengaluru, Karnataka, India Simplilearn Full time ₹ 6,30,000 - ₹ 7,00,000 per year

    Send your CV to WhatsApp We're looking for a skilled and experienced Lead to support our team members and ensure that our learners receive exceptional service. The Lead - Learner Success Manager will oversee day-to-day activities like ticket assignment, roster creation, managing daily operations, identifying opportunities for process improvements, and...

  • Team Lead

    5 days ago

    Bengaluru, Karnataka, India Paytm Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Summary:We are seeking a detail-oriented and process-driven Team Lead / Sr. Executive Backend (Mutual Funds) to manage and oversee backend operations in our Mutual Funds vertical. The role involves handling transaction processing, reconciliations, reporting, and coordination with R&T agents and AMCs to ensure smooth functioning of day-to-day...