 
						Customer Success Manager
3 weeks ago
About SuperAGISuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.Role OverviewAs a Customer Success Manager, you’ll play a critical role in supporting our users throughout their lifecycle — from onboarding to adoption to retention. You'll be responsible for day-to-day interactions, helping customers get the most value out of SuperAGI, and ensuring a high-quality experience that drives satisfaction and renewals.Key ResponsibilitiesAct as the first line of contact for assigned customers, supporting their success journeyMonitor customer health scores and usage patterns to proactively flag risks or opportunitiesCollaborate with Support, Product, and Engineering to resolve issues and relay feedbackMaintain accurate records in CRM and CS tools to ensure seamless internal communicationHelp customers adopt best practices and discover new features through regular check-insContribute to knowledge base content, customer documentation, and internal playbooksWhat We’re Looking For1–2 years of experience in Customer Success, Account Management, or Support at a SaaS companyStrong communication skills, both written and verbalCustomer-centric mindset with a passion for delivering value and solving problemsAbility to work in a fast-paced, ambiguous startup environmentExperience with CS tools (like HubSpot, Intercom, Vitally, etc.) is a plusTechnical curiosity or basic understanding of AI/ML is a strong advantageWhy Join Us?Join a fast-moving team at the forefront of AI and autonomyMake a direct impact on customer experience and retention metricsLearn and grow in a zero-to-one CS environmentCompetitive compensation.
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