Customer Success Manager
22 hours ago
8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship ManagementAct as the primary point of contact for the customer, building trust and long-term relationships.Develop a thorough understanding of the customer's business goals, challenges, and objectives.Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions to align Cisco's offerings with customer needs.2. Adoption and Value RealizationDrive product adoption by educating customers on best practices and Cisco’s capabilities.Create adoption plans and success metrics to ensure customers fully utilize Cisco solutions.Monitor and report on key performance indicators (KPIs) to showcase the value delivered by Cisco solutions.3. Renewals and GrowthCollaborate with the Sales and Account teams to identify upselling and cross-selling opportunities.Support renewal discussions by demonstrating ongoing value and resolving concerns.Identify areas for expanding Cisco’s footprint in the customer's ecosystem.4. Escalation and AdvocacyAct as the voice of the customer within Cisco, advocating for their needs and challenges.Manage and resolve escalations by coordinating with internal teams and stakeholders.Provide feedback to Cisco’s product teams to improve offerings based on customer insights.5. Collaboration and CoordinationWork closely with Account Managers, Solution Architects, and Delivery teams to ensure customer success.Coordinate with Technical Assistance Centers (TACs) and Cisco Professional Services for issue resolution and solution implementation.Partner with Cisco’s Partner Success Managers to ensure seamless delivery and support.6. Enablement and TrainingProvide resources, training, and knowledge-sharing sessions to help customers maximize their investment.Ensure the customer’s team is self-sufficient by facilitating technical enablement and ongoing learning.
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Customer Success Manager
22 hours ago
Bengaluru, Karnataka, India, Karnataka SuperAGI Full timeAbout SuperAGISuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.Role OverviewAs a Customer Success...
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Customer Success Manager
22 hours ago
Bengaluru, Karnataka, India, Karnataka Superset Full timeAssociate Customer Success Manager at SupersetWho are we? Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation platform for employers. We are a Blume Ventures backed startup and, now backed by Great Learning, simplifying the graduate recruitment market in India in...
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Customer Success Manager
22 hours ago
Bengaluru, Karnataka, India, Karnataka Lemnisk Full timeThe Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk. We are looking for a maverick who is passionate about increasing the digitals share of business for different verticals.Key Responsibilities● Overall responsibility of monthly/quarterly/annual revenue from set of Strategic...
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Customer Success Manager
22 hours ago
Bengaluru, Karnataka, India, Karnataka Shopalyst Full timeAbout Shopalyst:Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and...
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Executive - Customer Success
22 hours ago
Bengaluru, Karnataka, India, Karnataka Probe42 Full timeAbout ProbeProbe42 is a leading Fintech company that offers rich data insights on companies in India. Our platform provides access to over 500+ data points on 2.5 million companies, which are meticulously collected and curated from 760 data sources. Our comprehensive data points comprise detailed financials, such as balance sheets, profit and loss accounts,...
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Customer Success Manager
22 hours ago
Bengaluru, Karnataka, India, Karnataka DATA POEM Full timeCompany Description:Data Poem is a core AI company with a mission to uncover the true causation behind data. Our innovative Large Causal Architecture is designed to reveal deep, actionable relationships within data. Powered by POEM365, our enterprise-scale AI model draws insights from millions of transactions, spending patterns, and global brands. Based on...
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Customer Success Specialist
22 hours ago
Bengaluru, Karnataka, India, Karnataka Paybooks | A TransPerfect Company Full timePosition OverviewThe Customer Success Executive will be responsible for building strong relationships with clients,ensuring their satisfaction, driving adoption of products/services, and supporting long-term retentionand growth. The role requires excellent communication, problem-solving, and coordination skills todeliver a seamless customer experience.Key...
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Customer Success Manager
2 weeks ago
Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per yearis a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...
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Customer success manager
2 weeks ago
Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per yearis a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...
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Associate - Customer Success (US)
22 hours ago
Bengaluru, Karnataka, India, Karnataka UrbanPiper Full timeAssociate - Customer Success (US)Bangalore About UrbanPiper: UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, UberEats, Deliveroo, Talabat, HungerStation,...
