Customer Success Manager

3 weeks ago

Bengaluru Karnataka India, Karnataka Lemnisk Full time

The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk. We are looking for a maverick who is passionate about increasing the digitals share of business for different verticals.


Key Responsibilities

● Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients.

● Define and Execute strategy for retention and cross sell for every account.

● Understand client known and unknown needs and partner with Delivery and Product team to address Client needs.

● Be a trusted advisor to drive adoption of existing use cases and evangelize new use cases among Clients.

● Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head – Innovation and other C level executives.

● Provide Client and market level insights for product innovation.

● Lead presales for the region & given set of accounts.

● Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs.


Qualifications

● 1 - 4 years of experience with strong demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms.

● Proven track record of upselling/cross selling.

● Experience in working with and influencing customers at multiple levels up to CXOs.

● Must have excellent communication skills.

● Willingness to travel, if required on short notice.

● BFSI experience is a plus.

● Experience in a MarTech or enterprise SaaS company will be a big plus.

● Ability to work in a fast-paced start-up environment.

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