Customer Success Operations Manager

4 days ago

Bengaluru Karnataka India, Karnataka Responsive Full time

Responsive, formerly RFPIO, is looking for a dynamic Customer Success Operations Manager to partner with and support our growing Customer Success team. As a key member of the Customer Success Operations team, you’ll work closely with Customer Success leadership, as well as manage an offshore team of data analysts and systems administrators. You can expect to partner cross functionally with colleagues on Revenue Operations, Marketing, Product, and Sales teams. Your role will be vital, where you’ll build and enhance processes, systems, and analytics to help our Customer Success teams operate efficiently and effectively.

The ideal candidate will have a holistic approach to Responsive Customer Success Operations strategy. This leadership role is essential to scale our team most efficiently and effectively through proactive communication, domain expertise, project management, and a passion to continue to build our business.

How you’ll make an impact:

  • Lead and develop a team of data analysts and systems administrators to deliver timely and insightful analyses to Customer Success Leadership
  • Develop insights and recommendations on key objectives from initial hypotheses generation, analysis, and executive ready output
  • Drive and optimize key processes and strategic initiatives in Customer Success - churn and retention analyses, resource allocation, insightful reporting, CSM performance tracking, customer feedback loops
  • Develop and enforce operating rhythms across Customer Success for renewal forecasting, risk mitigation, and customer feedback
  • Complete data analysis with large data sets to gather insights required to meet key business objectives and deliverables - GRR, renewal rates, churn analysis, product adoption metrics, retention forecasting, account health, NPS, adoption
  • Define and document key processes across the Responsive Customer Lifecycle - account handoff, proactive touchpoints, cross-functional coordination
  • Develop and maintain dashboards, reports, and data visualizations to provide actionable insights and support strategic decision making for the Customer Success leadership team and leadership

What we’d love to see:

  • 10+ years experience working in Customer Success, Customer Success Operations, and/or Sales Operations
  • Demonstrated ability to coach and grow direct reports
  • Systems and process oriented, with experience analyzing customer data to support revenue goals - Excel / Google Sheets a must
  • Sales/CSM Tool administration and/or reporting experience - SFDC experience required; Gainsight experience highly desirable.
  • Ability to work collaboratively and drive projects from start to finish in a fast-paced environment
  • Highly collaborative, team oriented, and comfortable leading cross-functional projects
  • Professional writing and communication skills for both customer and executive audiences

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Superset Full time

    Associate Customer Success Manager at SupersetWho are we? Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring automation platform for employers. We are a Blume Ventures backed startup and, now backed by Great Learning, simplifying the graduate recruitment market in India in...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Shopalyst Full time

    About Shopalyst:Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka SuperAGI Full time

    About SuperAGISuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.Role OverviewAs a Customer Success...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Servion Global Solutions Full time

    8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship ManagementAct as the primary point of contact for the customer, building trust and long-term...

  • Customer Success Operations Manager

    3 days ago

    Bengaluru, Karnataka, India ThoughtSpot Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The RoleWe're looking for a skilled and experienced Customer Success Operations Manager to join our Revenue Excellence team. The Customer Success Operations Manager will partner closely with Customer Success leadership to streamline processes, operationalize the business strategy, guide data-driven decisions, and optimize for growth.What You'll DoCustomer...

  • Technical Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India, Karnataka Adopt AI Full time

    Technical Customer Success Manager (CSM)Location: Bangalore, IndiaEmployment Type: Full-timeAbout Adopt AI:Adopt AI is on a mission to transform applications—legacy or modern—into intelligent agents. We empower businesses to automate workflows, improve operational efficiency, and deliver exceptional user experiences. Join our fast-growing, impact-driven...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Lemnisk Full time

    The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk. We are looking for a maverick who is passionate about increasing the digitals share of business for different verticals.Key Responsibilities● Overall responsibility of monthly/quarterly/annual revenue from set of Strategic...

  • Customer Success Manager

    7 hours ago

    Bengaluru, Karnataka, India, Karnataka AIM Full time

    Overview:The Customer Success Manager is responsible for driving revenue growth by identifying new business opportunities, building and nurturing strong client relationships, and expanding the company's market presence. This role requires a strategic thinker with exceptional communication, negotiation, and interpersonal skills, capable of understanding...

  • SAP Customer Success Manager

    4 days ago

    Bengaluru, Karnataka, India, Karnataka MindPec Solutions Full time

    10+ years experience: Experience in managing Customer for SAP Projects – Implementation, Support, Conversion. Migration & Strategic Staff Augmentation and will have the ability to work in collaboration with a variety of teams and business units (both internal & external). Responsible for managing program and maintaining a supportive, productive environment...

  • Customer Success Specialist

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Paybooks | A TransPerfect Company Full time

    Position OverviewThe Customer Success Executive will be responsible for building strong relationships with clients,ensuring their satisfaction, driving adoption of products/services, and supporting long-term retentionand growth. The role requires excellent communication, problem-solving, and coordination skills todeliver a seamless customer experience.Key...