Customer Success Manager

3 weeks ago

Bengaluru Karnataka India, Karnataka AIM Full time

Overview:The Customer Success Manager is responsible for driving revenue growth by identifying new business opportunities, building and nurturing strong client relationships, and expanding the company's market presence. This role requires a strategic thinker with exceptional communication, negotiation, and interpersonal skills, capable of understanding client needs and aligning them with the company's offerings.Key Responsibilities:New Business Development:● Identify, qualify, and pursue new business opportunities through various channels (e.g., market research, networking, cold outreach, industry events).● Develop and execute comprehensive sales strategies to achieve revenue targets and expand the client base.● Lead the entire sales cycle from initial contact to contract negotiation and closing deals.● Prepare and deliver compelling presentations, proposals, and pitches to prospective clients.Client Engagement & Relationship Management:● Build and maintain strong, long-lasting relationships with existing clients, serving as a trusted advisor.● Understand client needs, challenges, and goals to identify opportunities for additional services or solutions.● Ensure high levels of client satisfaction and retention through proactive communication and issue resolution.● Collaborate with internal teams to ensure successful service delivery and client outcomes.● Identify opportunities to upsell and cross-sell additional products or services to existing clients.Market Research & Strategy:● Conduct market research to identify industry trends, competitive landscapes, and potential new markets.● Contribute to the development of business development strategies, go-to-market plans, and sales forecasts.● Provide market feedback to product development and marketing teams to inform future offerings.Reporting & Analysis:● Track and report on sales performance metrics, pipeline status, and client engagement activities.● Analyze sales data to identify areas for improvement and optimize business development efforts.● Maintain accurate and up-to-date client records in CRM systems.Qualifications:● Education: Bachelor's degree in Business Administration, Marketing, Sales, or a related field.● Experience: Proven track record of success in business development, sales, or client management roles, typically 8+ years, preferably within a relevant industry (e.g., marketresearch, Sponsorships, Job boards, research consulting, HR Benefit solutions ex; Talent acquisition, HRMS, reward and recognition products etc.

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