
Assistant Branch Service Manager
9 hours ago
Function
CC & Ops
Job Purpose
Branch Service
Role
- Attend to customer walk-ins at the Branch.
- Managing service requests
- Ensure 100% quality, Accuracy & TAT adherence.
- Coordinate with the internal stakeholders.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given or on the coaching provided to the team as guidelines for improving performance.
- Maintain Customer NPS as per Company’s Target.
- Manage feedback received from customers and coordinate with stakeholders to resolve the service issues.
Qualification & experience
- Graduate/Post Graduate/MBA
- Min 1-2 years of experience
Essential skills
- Customer service skills
- Strong decision-making skills
- Customer facing exposure
Nature of role
Service orientation, 6 day working in shifts between 9 to 7 PM
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