Head BC Operations/ Head of Business Correspondent Operations

14 hours ago

Thrissur Kerala India, Kerala GramPro Business Services Pvt. Ltd. Full time

NB : We are recruiting for a scheduled commercial bank.

Job Title: Head BC Operations

Location: Thrissur

Experience : 20+ years of experience in Banking/NBFC - BC Operations

Job Title: Head – BC Operations

Department: Financial Inclusion / Micro Banking / Business Correspondent (BC)

Reports To: Head – Financial Inclusion / Chief Operating Officer

Role Objective

Lead and manage the end-to-end Business Correspondent (BC) operations to ensure seamless delivery of banking services through BC partners/agents, drive financial inclusion goals, and maintain compliance with regulatory guidelines.

Key Responsibilities

  • Strategy & Planning:
  • Develop and implement BC channel strategy to expand rural/under-banked outreach.
  • Forecast and allocate budgets, resources, and KPIs for BC operations.
  • Operations Management:
  • Oversee onboarding, training, and monitoring of BC agents and partner organizations.
  • Ensure smooth cash management, transaction processing, and service delivery at BC outlets.
  • Compliance & Risk Control:
  • Ensure adherence to RBI and bank policies, AML/KYC norms, and information security standards.
  • Monitor fraud risk, conduct audits, and implement corrective actions.
  • Technology & Process:
  • Liaise with IT teams for CBS/AEPS/UPI integration and system uptime.
  • Drive process automation, MIS reporting, and performance dashboards.
  • Performance Management:
  • Set targets, review productivity, and implement incentive programs for BC agents.
  • Conduct regular field visits and partner reviews.
  • Stakeholder Coordination:
  • Work with product, marketing, and compliance teams for new initiatives.
  • Manage relationships with external BC network partners and regulators

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