Head of Operations

3 weeks ago

Thrissur Kerala India, Kerala GramPro Business Services Pvt. Ltd. Full time

NB: Recruiting for a Scheduled commercial Bank



JOB DESCRIPTION

Role – Head Operations

Role Overview

The Head of Operations – oversee end-to-end branch operational activities for all branch banking products, ensuring efficient process execution, regulatory compliance, and exceptional customer service. This role requires strategic oversight, operational excellence, and strong leadership to drive productivity, cost efficiency, and risk control across the retail business.


Key Responsibilities

1. Operations Management

  • Lead and manage all operational processes for retail liability products (CASA, term deposits, recurring deposits, NRI accounts, etc.).
  • Ensure smooth account opening, servicing, and closure processes with minimal errors.
  • Optimize branch and back-office operations for speed, accuracy, and cost efficiency.

2. Process Improvement & Automation

  • Identify process gaps and implement lean, automated, and scalable solutions.
  • Collaborate with technology teams for digitalization of operations (e.g., paperless onboarding, workflow automation).

3. Compliance & Risk Management

  • Ensure adherence to RBI guidelines, KYC/AML norms, and internal compliance standards.
  • Monitor operational risk metrics, implement controls, and lead remediation for audit observations.

4. Service Quality & Customer Experience

  • Set TAT (Turn-Around Time) benchmarks for all operational activities.
  • Drive customer satisfaction through timely resolution of operational issues.

5. Team Leadership

Lead, mentor, and develop large operational teams across central and regional hubs.



Skills & Competencies

  1. Strong knowledge of retail liability banking products and processes.
  2. Expertise in regulatory compliance, risk controls, and audit standards.
  3. Proficiency in banking systems, core banking software, and workflow tools.
  4. Strategic planning and change management capabilities.
  5. Excellent leadership, decision-making, and stakeholder management skills.
  6. Foster a performance-driven culture with focus on accountability and innovation.

  • Head BC Operations/ Head of Business Correspondent Operations

    3 weeks ago

    Thrissur, Kerala, India, Kerala GramPro Business Services Pvt. Ltd. Full time

    NB : We are recruiting for a scheduled commercial bank.Job Title: Head BC OperationsLocation: ThrissurExperience : 20+ years of experience in Banking/NBFC - BC OperationsJob Title: Head – BC OperationsDepartment: Financial Inclusion / Micro Banking / Business Correspondent (BC)Reports To: Head – Financial Inclusion / Chief Operating OfficerRole...

  • Head BC Operations

    2 weeks ago

    Thrissur, Kerala, India GramPro Business Services Pvt. Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    NB :We are recruiting for a scheduled commercial bank.Job Title: Head BC OperationsLocation: ThrissurExperience : 20+ years of experience in Banking/NBFC - BC OperationsJob Title: Head – BC OperationsDepartment:Financial Inclusion / Micro Banking / Business Correspondent (BC)Reports To:Head – Financial Inclusion / Chief Operating OfficerRole...

  • Head of Internal Audit

    3 weeks ago

    Thrissur, Kerala, India, Kerala GramPro Business Services Pvt. Ltd. Full time

    NB : "Recruiting for a Scheduled commercial Bank"Job Title: Head – Internal AuditLocation: Head Office – Thrissur ( Kerala )Industry: BankingEmployment Type: Full-timeExperience Level: Senior Leadership, retired Banking professionals within 60 years can also apply.We are hiring Head – Internal Audit to lead our audit function, ensure compliance,...

  • Head of Retail Branch Banking

    3 weeks ago

    Thrissur, Kerala, India, Kerala GramPro Business Services Pvt. Ltd. Full time

    NB : "We are recruiting for a scheduled commercial bank"Role– National Head ( Retail Branch Banking )Reports to: EVP (Retail Banking)Location: ThrissurAbout the Role:We are seeking a highly experienced and visionary leader to head our Branch Banking Division. The role involves driving strategy, sales, customer acquisition & retention, branch expansion, and...

  • National Head Gold Loan

    1 week ago

    Thrissur, Kerala, India, Kerala GramPro Business Services Pvt. Ltd. Full time

    NB "We are recruiting for a scheduled commercial bank"Job Title : National Head- Gold LoanLocation : ThrissurYears of Experience: 25- 30+The National Head oversees all facets of the Gold Loan business nationally, focusing on Profit & Loss (P&L) management and strategic market expansion.1. Strategy and Business GrowthP&L Ownership: Full responsibility for the...

  • National Head

    4 days ago

    Thrissur, Kerala, India Irish Expert Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Company DescriptionIrish Expert is renowned for its excellence in overseas education, immigration services, and visa consulting. Our highly qualified team provides personalized assistance throughout the immigration process, from course and university selection to visa categories and interviews. We also offer support in securing lodging, global landing, and...

  • Admin-Head

    1 week ago

    Thrissur, Kerala, India Dhanalakshmi Hire Purchase and Leasing Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Purpose:The Admin Head is responsible for overseeing and managing all administrative functions within the NBFC. This includes facility management, vendor management, procurement, security, office infrastructure, travel, compliance-related administrative support, and ensuring a smooth and efficient operational environment to support business functions.Key...

  • Retail Sales Head

    4 days ago

    Thrissur, Kerala, India George Infra Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Job Summary:We are seeking a dynamic and results-driven Retail Head to join our team. The Retail Head will be responsible for overseeing and driving sales performance across all retail outlets while ensuring smooth and efficient store operations. This role requires a strategic leader who can align retail strategies with organizational goals, improve sales,...

  • HR Head

    1 week ago

    Thrissur, Kerala, India procallisto solutions pvt Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Full job descriptionJob Description: HR head(Talent Acquisition & Employee Engagement) male preferredExperience : 7 yearsKey Responsibilities: Talent Acquisition & RecruitmentManage the full recruitment lifecycle, including sourcing, interviewing, and hiring candidates across multiple functions.Develop and implement recruitment strategies to attract top...

  • Retail Sales Head

    5 days ago

    Thrissur, Kerala, India George & Company Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Job Summary:We are seeking a dynamic and results-driven Retail Head to join our team. The Retail Head will be responsible for overseeing and driving sales performance across all retail outlets while ensuring smooth and efficient store operations. This role requires a strategic leader who can align retail strategies with organizational goals, improve sales,...