Regional Operations Manager

10 hours ago

Patna Bihar India, Bihar Peoplemint Consultants Full time

Hiring for "Regional Operation Manger" in a leading Bank.Location-PATNAGrade-SM /AVP.To make sure all the branches in your region are running smoothly, following all operational rules, maintaining compliance, and providing good customer service. You’ll also lead and guide the ROEs who report to you.duties:Supervise Regional Operations Executives (ROEs):Make sure ROEs visit and review all branches assigned to them on time (within 45 days).Check their visit reports and ensure they are complete and accurate.Branch Visits:Personally visit important or high-risk branches every month.Do surprise checks to see if branches are following all compliance and operational guidelines.Support Branch Operations:Help branches solve day-to-day operational issues.Ensure branches understand and follow the latest circulars and banking guidelines.Make sure audit scores improve and problem areas are fixed quickly.Monitor High-Risk Branches:Pay extra attention to branches with low audit scores or compliance issues (“C” rated branches).Guide staff on how to improve and follow correct procedures.Train and Guide Branch Staff:Conduct regular meetings with branch staff and ROEs to:Discuss branch findings and issuesExplain new circulars in simple termsImprove their overall banking and operational knowledgeImprove Processes:Identify any gaps or weaknesses in operational processes.Suggest better ways to do things to save time, reduce errors, and improve service quality.Cash and Complaint Management:Ensure branches are managing their cash properly and staying within limits.Make sure all customer complaints are resolved within the given time (TAT).Reporting and Coordination:Highlight repeated mistakes or issues to Cluster Heads and Regional Heads.Share suggestions for improvement with senior management.Professional Conduct:Follow the bank’s code of conduct, discipline, and ethics.Encourage the same culture within your team and branches.

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