Client Relationship Executive

4 weeks ago

Indore Madhya Pradesh India, Madhya Pradesh Kimirica Hunter International Full time

Role Overview:

As the Customer Relationship Executive at Kimirica Hunter International, you will be responsible for

overseeing all customer support operations, developing and implementing strategies to enhance the customer journey, and ensuring a seamless and delightful experience for every interaction. You will lead a team of customer service representatives, maintain a high level of customer satisfaction, and act as the voice of the customer within the organization.

Key Responsibilities:

1. Customer Support Operations:

- Manage and oversee day-to-day customer service operations across multiple channels (email, chat, social media, WhatsApp, and phone).

- Develop and implement SOPs to streamline the resolution of customer inquiries, complaints, and

issues.

- Monitor and manage KPIs like first response time, resolution time, CSAT, and NPS.

- Ensure timely escalation and resolution of critical customer concerns.

2. Customer Experience:

- Design and implement strategies to enhance customer experience and loyalty.

- Regularly gather customer feedback to identify pain points and areas of improvement.

- Collaborate with product, marketing, and operations teams to address customer needs and drive

brand loyalty.

3. Technology and Tools:

- Implement and optimize customer service tools like CRM, live chat platforms, and ticketing systems.

- Track and analyze data to identify trends and insights that can inform decision-making.

4. Reporting and Insights:

- Create detailed reports on customer service performance and provide actionable insights to

leadership.

- Track and analyze customer service trends to proactively address potential challenges.

Key Qualifications:

- Strong communication and interpersonal skills.

- Ability to handle escalations and de-escalate challenging situations with tact and empathy.

- Proficiency in CRE and customer service tools (e.g., Zendesk, Freshdesk).

- Analytical mindset with a data-driven approach to decision-making.

- Excel knowledge.

Personal Attributes:

- Customer-centric mindset with a passion for delivering exceptional experiences.

- Problem-solving and conflict-resolution skills.

- High level of empathy, patience, and adaptability.

  • Client Relationship Executive

    5 days ago

    Indore, Madhya Pradesh, India Dainik Bhaskar Group Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & responsibilities :This is a full-time on-site role for a Client Relationship Executive, based in Indore. The Client Relationship Executive will be responsible for managing and fostering strong relationships with clients to ensure their satisfaction and loyalty. Day-to-day responsibilities include handling client accounts, building and maintaining...

  • Client Relationship Manager

    3 days ago

    Indore, Madhya Pradesh, India Imast Operations Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description: Client Relationship Manager IT Solutions / Loyalty ProgramsLocation: IndoreCompany: IMAST Operations Private LimitedDepartment: Client Success & Loyalty Program ManagementEmployment Type: Full-time, Work-from-OfficeAbout IMASTIMAST Operations Pvt. Ltd. is India's leading Loyalty & Rewards Program Management and SaaS-based Solutions company,...

  • Client Relationship Executive

    1 week ago

    Indore, Madhya Pradesh, India Kimirica Hunter International Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Role Overview:As the Customer Relationship Executive at Kimirica Hunter International, you will be responsible foroverseeing all customer support operations, developing and implementing strategies to enhance the customer journey, and ensuring a seamless and delightful experience for every interaction. You will lead a team of customer service representatives,...

  • Client Acquisition Executive

    5 days ago

    Indore, Madhya Pradesh, India IBR Infotech Full time ₹ 96,000 - ₹ 1,44,000 per year

    Job Title: Client Acquisition ExecutiveLocation: Indore, IndiaExperience: 1 – 3 yearsEmployment Type: Full-Time | On-sitAbout the RoleWe are looking for a motivated and dynamic Client Acquisition Executive to join our growing team. In this role, you'll be responsible for identifying new business opportunities, acquiring clients, and nurturing strong...

  • Client Acquisition Executive

    24 hours ago

    Indore, Madhya Pradesh, India Right Track Consultants Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Job Description:JOB DESCRIPTION:We're seeking a qualified, competitive and trustworthy Client Acquisition Executive to help us build up our business.Client Acquisition Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.We require excellent communication skills and...

  • Client Support Executive

    2 days ago

    Indore, Madhya Pradesh, India SHIPCUBE Full time ₹ 1,80,000 per year

    Job Title: Client Support ExecutiveLocation: In-personSalary: Starting from ₹15,000 per monthJob Type: Full-time, PermanentShifts: Flexible Shifts – Day (10:30 AM to 7:30 PM) / Night (5:00 PM to 2:00 AM)Key ResponsibilitiesServe as the primary point of contact for assigned clients, ensuring exceptional communication and support.Handle client queries...

  • Customer Relationship Management Executive

    7 days ago

    Indore, Madhya Pradesh, India Viha Tech Software Solutions Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionVihaTech empowers businesses with cutting-edge technology solutions. We specialize in web and app development, e-commerce, UX, and data analytics. Our customer-centric approach helps startups and small to medium-sized businesses achieve digital transformation and drive growth.Role DescriptionThis is a full-time on-site role for a Customer...

  • IT Sales Executive

    3 weeks ago

    Indore, Madhya Pradesh, India, Madhya Pradesh Canopus Infosystems - A CMMI Level 3 Company Full time

    Position: IT Sales ExecutiveExperience: 0–4 YearsLocation: Indore (On-site)Joining: Immediate Joiners Preferred About the Role:We are looking for a dynamic and motivated IT Sales Executive to join our team. The ideal candidate should have a strong understanding of IT services, excellent communication skills, and a passion for client engagement and business...

  • Business Development Executive US IT

    4 weeks ago

    Indore, Madhya Pradesh, India, Madhya Pradesh Wappgo Full time

    Experience : 2 + yearsShift: Night ShiftLocation: IndoreJoin: ImmediateSalary : ₹20,000 – ₹40,000 About WappgoWappgo is a leading IT services provider specializing in custom software development, AI & ML solutions, cloud & DevOps, and enterprise IT consulting. We empower businesses with intelligent digital strategies and robust solutions that drive...

  • Costing & Tendering Executive

    5 days ago

    Indore, Madhya Pradesh, India Alpine Executive Search Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About Company:Our client is a reputed and ISO-certified organization with 40+ years of excellence in manufacturing LT/HT Electrical Control Panels, Bus Ducts, Compact Substations, IT Server Racks, and EV Charging Systems. The company is known for quality, innovation, and reliable power solutions for industrial and infrastructure projects across India.Job...