Client Relationship Manager

18 hours ago

Indore, Madhya Pradesh, India Imast Operations Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Description: Client Relationship Manager IT Solutions / Loyalty Programs

Location: Indore

Company: IMAST Operations Private Limited

Department: Client Success & Loyalty Program Management

Employment Type: Full-time, Work-from-Office

About IMAST

IMAST Operations Pvt. Ltd. is India's leading Loyalty & Rewards Program Management and SaaS-based Solutions company, serving 100+ clients across 18+ industries. With a 95% client retention rate, we specialize in integrated IT solutions like Distributor Management System (DMS), Sales Force Automation (SFA), Service Management Solutions, and end-to-end Loyalty & Rewards Programs.

Role Overview

The Client Relationship Manager (CRM) will be responsible for managing and nurturing client relationships, ensuring seamless delivery of IT solutions and loyalty programs, and acting as the bridge between clients and internal teams (Technology, Rewards, and Operations). The CRM will ensure high client satisfaction, smooth execution of projects, and continuous growth of client accounts.

Key Responsibilities

Client Relationship Management

  • Serve as the single point of contact for assigned clients.
  • Understand client business objectives and align IMAST solutions (IT & Loyalty) to achieve them.
  • Conduct regular review meetings with clients and share performance insights, dashboards, and reports.
  • Manage escalations with empathy, ownership, and quick resolution.

Program Management

  • Oversee execution of loyalty program SOPs, IT SaaS solution deliverables, and project milestones.
  • Collaborate with Technology and Rewards teams to ensure timely resolution of client tickets.
  • Monitor KPIs like program performance, adoption, user engagement, redemptions, and ROI.
  • Support customization requests and ensure reports/dashboards are created as per client requirements.

Business Growth

  • Identify upselling and cross-selling opportunities in loyalty, SaaS, and IT verticals.
  • Build long-term strategic partnerships with clients.
  • Share client feedback with internal teams to help improve IMAST products and services.

Requirements & Skills

  • Education: Bachelor's degree in Business / Management / Technology. MBA (Marketing/IT) preferred.
  • Experience: 2–6 years in Client Relationship Management, preferably in IT Solutions / SaaS / Loyalty Programs.

  • Skills:

  • Strong communication, presentation, and negotiation skills.

  • Ability to understand IT solutions and loyalty program structures.
  • Problem-solving and escalation management.
  • Analytical mindset with proficiency in Excel, PowerPoint, and CRM tools.
  • Ability to manage multiple client accounts simultaneously.

What We Offer

  • Opportunity to work with India's leading Loyalty & SaaS solution provider.
  • Exposure to large-scale IT and loyalty projects across industries.
  • Career growth and learning opportunities in program management, SaaS solutions, and client success.
  • Competitive compensation with performance-based incentives.

How to Apply

Interested candidates can share their resumes at or WhatsApp on

Visit for more details.

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