Client Relationship Executive

1 week ago

Indore, Madhya Pradesh, India Kimirica Hunter International Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role Overview:

As the Customer Relationship Executive at Kimirica Hunter International, you will be responsible for

overseeing all customer support operations, developing and implementing strategies to enhance the customer journey, and ensuring a seamless and delightful experience for every interaction. You will lead a team of customer service representatives, maintain a high level of customer satisfaction, and act as the voice of the customer within the organization.

Key Responsibilities:

  1. Customer Support Operations:

  2. Manage and oversee day-to-day customer service operations across multiple channels (email, chat, social media, WhatsApp, and phone).

  3. Develop and implement SOPs to streamline the resolution of customer inquiries, complaints, and

issues.

  • Monitor and manage KPIs like first response time, resolution time, CSAT, and NPS.

  • Ensure timely escalation and resolution of critical customer concerns.

  • Customer Experience:

  • Design and implement strategies to enhance customer experience and loyalty.

  • Regularly gather customer feedback to identify pain points and areas of improvement.

  • Collaborate with product, marketing, and operations teams to address customer needs and drive

brand loyalty.

  1. Technology and Tools:

  2. Implement and optimize customer service tools like CRM, live chat platforms, and ticketing systems.

  3. Track and analyze data to identify trends and insights that can inform decision-making.

  4. Reporting and Insights:

  5. Create detailed reports on customer service performance and provide actionable insights to

leadership.

  • Track and analyze customer service trends to proactively address potential challenges.

Key Qualifications:

  • Strong communication and interpersonal skills.

  • Ability to handle escalations and de-escalate challenging situations with tact and empathy.

  • Proficiency in CRE and customer service tools (e.g., Zendesk, Freshdesk).

  • Analytical mindset with a data-driven approach to decision-making.

  • Excel knowledge.

Personal Attributes:

  • Customer-centric mindset with a passion for delivering exceptional experiences.

  • Problem-solving and conflict-resolution skills.

  • High level of empathy, patience, and adaptability.

  • Client Relationship Manager

    3 days ago

    Indore, Madhya Pradesh, India Imast Operations Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description: Client Relationship Manager IT Solutions / Loyalty ProgramsLocation: IndoreCompany: IMAST Operations Private LimitedDepartment: Client Success & Loyalty Program ManagementEmployment Type: Full-time, Work-from-OfficeAbout IMASTIMAST Operations Pvt. Ltd. is India's leading Loyalty & Rewards Program Management and SaaS-based Solutions company,...

  • Client Acquisition Executive

    5 days ago

    Indore, Madhya Pradesh, India IBR Infotech Full time ₹ 96,000 - ₹ 1,44,000 per year

    Job Title: Client Acquisition ExecutiveLocation: Indore, IndiaExperience: 1 – 3 yearsEmployment Type: Full-Time | On-sitAbout the RoleWe are looking for a motivated and dynamic Client Acquisition Executive to join our growing team. In this role, you'll be responsible for identifying new business opportunities, acquiring clients, and nurturing strong...

  • Client Support Executive

    2 days ago

    Indore, Madhya Pradesh, India SHIPCUBE Full time ₹ 1,80,000 per year

    Job Title: Client Support ExecutiveLocation: In-personSalary: Starting from ₹15,000 per monthJob Type: Full-time, PermanentShifts: Flexible Shifts – Day (10:30 AM to 7:30 PM) / Night (5:00 PM to 2:00 AM)Key ResponsibilitiesServe as the primary point of contact for assigned clients, ensuring exceptional communication and support.Handle client queries...

  • Customer Relationship Management Executive

    7 days ago

    Indore, Madhya Pradesh, India Viha Tech Software Solutions Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionVihaTech empowers businesses with cutting-edge technology solutions. We specialize in web and app development, e-commerce, UX, and data analytics. Our customer-centric approach helps startups and small to medium-sized businesses achieve digital transformation and drive growth.Role DescriptionThis is a full-time on-site role for a Customer...

  • Client Relationship Executive

    4 days ago

    Indore, Madhya Pradesh, India, Madhya Pradesh Kimirica Hunter International Full time

    Role Overview:As the Customer Relationship Executive at Kimirica Hunter International, you will be responsible foroverseeing all customer support operations, developing and implementing strategies to enhance the customer journey, and ensuring a seamless and delightful experience for every interaction. You will lead a team of customer service representatives,...

  • Client Servicing Executive – Digital Marketing

    1 day ago

    Indore, Madhya Pradesh, India Applie Infosol Pvt Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job Title: Client Servicing Executive – Digital MarketingLocation: Indore Experience: 1–3 yearsIndustry: Advertising / Digital MarketingType: Full-TimeCTC: As per industry standardsKey Responsibilities:Act as the main point of contact between the agency and clients for digital marketing projects.• Understand client needs, objectives, and brand strategy...

  • Relationship Manager

    7 days ago

    Indore, Madhya Pradesh, India Fin Trade capital Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    We are looking for a talented and detail oriented individual to join our team as a telesales executive. Basic communication and computer skills are required. Basic stock market knowledge would be beneficial.JOB DESCRIPTION:As a Business Development Executive you will play a vital role in driving business growth by generating customers from the given leads...

  • Client Servicing Executive

    2 days ago

    Indore, Madhya Pradesh, India Prompt Advertising Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionPrompt Advertising Agency Pvt. Ltd., established in 1987, operates across PAN India with a strong presence in Wall-Painting ad campaigns. The Indore-based head office oversees numerous on-ground teams. We specialize in aligning branding budgets with cost-effective, eye-catching media on roads, making us not just an agency but also an...

  • Customer Relationship Management Executive

    1 week ago

    Indore, Madhya Pradesh, India Tealogy Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We are looking for a Customer Relationship Manager (CRM) with 2–4 years of experience to build and maintain strong client relationships, ensure customer satisfaction, and act as the primary point of contact for client queries and escalations.

  • Relationship Manager

    2 weeks ago

    Indore, Madhya Pradesh, India Arihant Capital Markets Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Company DescriptionArihant Capital Markets Ltd., established in 1992, is a public limited company with a mission to make every Indian financially independent. We provide a comprehensive range of services including equity and derivatives broking, online trading, mutual fund advisory, IPO investments, depository services, commodities and currency broking,...