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Manager

3 months ago

Gurgaon Haryana, Haryana, India Johnson Controls International Full time

Role :-

·Responsible for overseeing collections activities for North America and Canada customers ·Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them·Accountable to drive results to enhance business performance·Resource forecasting basis volume projection and availability of current resources·Drive internal audits and propose improvements relevant to Cash and Collection value stream·Manage risks and controls; promote a culture of transparency ·Design, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivity·Establish contacts/relationship with key stakeholders and have regular connect to resolve complex operational issues·Minimum: Postgraduate / Master’s Degree in any stream ·Working experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatory ·Should have an experience in Call Centre model working on both Inbound and Outbound·Working in US working hours (night shift) is a mandatory requirement

Demonstrate leadership, interpersonal and collaboration skills to effectively supervise, mentor and influence team

Requirement

·Minimum: Postgraduate / Master’s Degree in any stream ·Working experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatory·Should have an experience in Call Centre model working on both Inbound and Outbound ·Working in US working hours (night shift) is a mandatory requirement·Around 5 years people management experience is preferred ·10-11 years of experience in Cash & Collection Processes in a Global/MNC environment, Includes managing teams of 20-30 people over this period ·Proven experience in running collection cycles, credit processes, use of Collection tools (e.g., Get Paid) and establishing metrics to ensure process adherence·Experience in North American process transition would be preferred ·Systems knowledge in ERPs (MacPac, Mapics, Amer, Oracle & SAP) will be preferred ·Proficiency in Collections Tools like Get paid, Contact Tool, High Radius is required·Excellent customer service, business communication (both verbal and written) and follow-up skills with the ability to work in a fast-paced team environment while meeting deadlines