Presales Consultant

1 week ago


India PinnacleU HR Full time

About the job :

We are looking for a Presales Consultant to join our business and provide presales support to our customers.

  • A Presales consultant plays a key role in building customer confidence, addressing technical concerns, and winning sales opportunities.
  • Presales Specialists support the sales team by providing technical expertise, demonstrations, and solution presentations to potential customers.
  • Their ability to understand customer requirements and propose tailored solutions drives successful presales engagements.
  • You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Responsibilities :

Your main responsibilities will include :

  • Being a Champion on Artificial Intelligence, Machine Learning, Large Language Models, Conversational AI, Omni-channel Automation solutions
  • Be the first point of contact and advisor to the customer on all matters related to Conversational AI, Agent Assist & Analytics
  • Developing solutions for AI & ML based Omni- Channel Automation
  • Responsible for organizing, planning, creating & delivering compelling proof of concept demonstrations
  • Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements
  • Managing the sales bid process by responding to RFI's & RFP
  • Working closely with Sales, Engineering, Delivery and project teams to ensure the successful closure of the sales process
  • Liaising with Product Managers to provide feedback from clients about product requirements, roadmaps, etc
  • Keeping abreast of market trends, product & competitor landscapes

Requirements And Skills :

  • Proven work experience as a Pre-Sales consultant or similar role for a minimum of three years
  • Working in a SAAS organization is a must.
  • Experience in dealing with large and mid size Enterprise customers in India.
  • You possess a Degree in Computer Science, Engineering, or a related field.
  • You possess strong problem-solving and prioritization skills.
  • You have strong presentation skills.
  • You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders
  • LLMs, AI, ML, SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a must.
  • Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required.
  • This role requires fair amount of travel meeting your clients and working from the office location.
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