Customer Grievance Officer
1 week ago
CGO is also responsible for managing customer grievances in the defined timelinesResponsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geographyWill attend all complaints coming from customers.
CGO will collate complaints submitted in the access point and share with the central team through CRM.CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area.
CGO should have updated knowledge of the bank's policy relating to various products offered by it and its terms and conditions.
CGO should contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant.
CGO should give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums.
CGO should promote and market the new and existing products and services introduced by the bank.CGO should follow all banking polices as determined by the board of directors or owners of the bank.
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Customer Service/Customer Support Internship
3 weeks ago
Delhi, Delhi, India Homafy Full timeAbout the internship:Selected intern's day-to-day responsibilities include: 1. Handle inbound calls and chats2. Help the customers solve their grievances3. Update and follow all tickets > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 24th Apr'24 and 29th May'24 3. are...
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Customer Service/Customer Support Internship
1 month ago
Delhi, Delhi, India Homafy Full timeAbout the internship:Selected intern's day-to-day responsibilities include: 1. Handle inbound calls and chats2. Help the customers solve their grievances3. Update and follow all tickets > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 24th Apr'24 and 29th May'24 3. are...
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Nodal Officer
1 week ago
Delhi, Delhi, India Remitly Full timeJob Description:Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers...
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Junior Executive Customer Care
1 week ago
Delhi, Delhi, India bajajallianz Full timeIt would also involve reaching out to the heads of the departments to ensure the customer worry is resolved within the stipulated timeframe [I Care for you model - ICU]Understanding and striving to meet or exceed metrics while providing excellent world class customer service Good Communication & comprehensive Skills Ability to write, speak and understand...
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Customer Service Executive
1 week ago
Delhi, Delhi, India FABINDIA LIMITED Full timeJOB SPECIFICATION:(QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)Years of Functional Experience: years of work experience in Customer service in the voice and Chat processDegree/Diploma:Any Graduate Knowledge & Skills: Basic Computer Skills Excellent English communication skills - read and write Customer Relationship managementKEY RESPONSIBILITIES: Customer Service To...
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Customer Service Executive
1 week ago
Delhi, Delhi, India FABINDIA LIMITED Full timeJOB SPECIFICATION:(QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)Years of Functional Experience:years of work experience in Customer service in the voice and Chat process.Degree/Diploma:Any GraduateKnowledge & Skills:Basic Computer SkillsExcellent English communication skills - read and writeCustomer Relationship managementKEY RESPONSIBILITIES:Customer ServiceTo...
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Customer Service Executive
1 week ago
Delhi, Delhi, India FABINDIA LIMITED Full timeJOB SPECIFICATION:(QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)Years of Functional Experience: years of work experience in Customer service in the voice and Chat processDegree/Diploma:Any GraduateKnowledge & Skills:Basic Computer SkillsExcellent English communication skills - read and writeCustomer Relationship managementKEY RESPONSIBILITIES:Customer ServiceTo...
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Customer Service Officer
1 week ago
Delhi, Delhi, India Unilever Full timeWe are looking to hire a Customer Service Officer in Unilever.Here is how your day at Unilever would look like:Achieve sales targets through personal selling (visiting market) and driving the distribution system. Managing the distributor system in terms of both frontend and backend infrastructure. Systematically analyse, extract and use MIS reports to...
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Customer Support Officer
1 week ago
Delhi, Delhi, India KAIZEN Asset Management Services Full timeKAIZEN Asset Management Services is a leading property management firm in Dubai, founded in 2006. As the first ISO 9001:2015 certified provider, KAIZEN AMS offers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With an asset management portfolio valued at AED 19 billion across 130+...
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Customer Support Officer
1 week ago
Delhi, Delhi, India Kaizen Full timeKAIZEN Asset Management Services is a leading property management firm in Dubai, founded in 2006. As the first ISO 9001:2015 certified provider, KAIZEN AMS offers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With an asset management portfolio valued at AED 19 billion across 130+...
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Customer Relations Officer
1 week ago
Delhi, Delhi, India Abc Study Links Full timeABC Study Links, one of the most reputed and successful OverseasEducation Consultancy organisation, having several branches in India and abroad.We are looking for the following personnel for our Delhi office.*CUSTOMER RELATIONS OFFICER / STUDENT COUNSELLOR* Marketing, Sales, Customer Relations and Business Development of thecompany for various programs to...
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Legal Officer
1 week ago
Delhi, Delhi, India BIMA GARAGE Full timeAre you a recent graduate eager to kickstart your career in the legal field? Join the vibrant team at BIMA GARAGE, a key player in the healthcare sector, and acquire practical experience to stand out in the competitive legal arena.What You'll Be Doing:- Analyzing and resolving complex rework cases with precision.- Preparing Show Cause Notices with meticulous...
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Welfare Officer
1 week ago
Delhi, Delhi, India MS Agarwal Foundries Pvt Ltd Full timeJDRole - Welfare Officer -ManagerLocation:Toopran, HyderabadProfessional Experience :10 – 15 YearsQualification : MHRM, PG Diploma in Industrial Relations & Personnel ManagementKey ResponsibilitiesTo encourage provision of amenities such as canteens, shelters for rest, creches, adequate latrine facilities, drinking water, sickness and benevolent scheme...
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Customer Relationship Executive
1 week ago
Delhi, Delhi, India Unicotalent Full timeJOB RESPONSIBILITY:CRE (Customer Relationship Executive) is someone who understands their customer's needs and requirement and ensures that the customer is satisfied with our service. The CRE will work all internal departments like production, accounts, logistics and operations to ensure that the customer's order is ready within the stipulated time and as...
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Operations and Customer Success Associate
1 week ago
Delhi, Delhi, India Mentoria Full timeCompany DescriptionMentoria is a career discovery platform that enables students and early working professionals to discover themselves and their ideal career paths. We mentor individuals until they step into a career they're immensely passionate about. Mentoria has created a unique and holistic career discovery platform that leverages Psychometric...
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Customer Support Officer
1 week ago
Delhi, Delhi, India Parag Parikh Financial Advisory Services Limited Full timePPFAS Asset Management (PPFAS AMC) has been promoted by Parag Parikh Financial Advisory Services Pvt. Ltd. (PPFAS Ltd.), a boutique investment advisory firm incorporated in 1992. PPFAS Ltd. is also amongst India's earliest SEBI Registered Portfolio Management Service (PMS) providers.For More Information visit our website:https://amc.Ppfas.Com/about-us/...
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Associate Customer Service
1 week ago
Delhi, Delhi, India Nutrabay Full timeNutrabay is the largest health & nutrition store in India. We are proudly a bootstrapped business with lakhs of customers that trust us. Our vision is to keep growing, having a sustainable business model and continue to be the market leader in this segment by launching many innovative products.We believe in an open, intellectually honest culture where...
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Customer Support Officer
1 week ago
Delhi, Delhi, India Parag Parikh Financial Advisory Services Limited Full timeCompany ProfilePPFAS Asset Management (PPFAS AMC) has been promoted by Parag Parikh Financial Advisory Services Pvt. Ltd. (PPFAS Ltd.), a boutique investment advisory firm incorporated in 1992. PPFAS Ltd. is also amongst India's earliest SEBI Registered Portfolio Management Service (PMS) providers.For More Information visit our...
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Human Resources Officer
1 week ago
Delhi, Delhi, India Acumen Business Catalyst Full timeCompany DescriptionAcumen Business Catalystis a consulting company founded in 2000 that offers highly customized, practical, and implementable solutions to businesses and large conglomerates in India. We have conducted hundreds of consulting and training engagements covering various industry verticals like Manufacturing, Real Estate, FMCG, Telecom,...
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Human Resources Business Partner
1 week ago
Delhi, Delhi, India ValueLabs Full timeThe Human Resources Business Partner Leader (HRBP Lead) is a senior-level HR professional with 5-10 years of experience in HR, with a focus on HRBP roles and leadership, responsible for leading a team of HR Business Partners (HRBPs) and providing strategic guidance and support to the organization's business leaders. The HRBP Lead ensures that HR policies,...