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Junior Executive Customer Care

3 months ago

Delhi, Delhi, India bajajallianz Full time
It would also involve reaching out to the heads of the departments to ensure the customer worry is resolved within the stipulated timeframe [I Care for you model - ICU]

Understanding and striving to meet or exceed metrics while providing excellent world class customer service

  • Good Communication & comprehensive Skills
  • Ability to write, speak and understand English, Hindi & Marathi
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Ensure the grievances are resolved with 48 hours for nonclaims and within 5 days for all claims
  • Adherence to all the SLAs [Websales, Travel, Health Admin, Customer Care]