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Customer Service Executive

3 months ago

Delhi, Delhi, India FABINDIA LIMITED Full time

JOB SPECIFICATION:
(QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)

Years of Functional Experience:
years of work experience in Customer service in the voice and Chat process.

Degree/Diploma:
Any Graduate

Knowledge & Skills:
Basic Computer SkillsExcellent English communication skills - read and writeCustomer Relationship management

KEY RESPONSIBILITIES:


Customer ServiceTo answer calls professionally, obtain details of queries on billing, products or concerns, or any other concernTo keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments.

Follow up to ensure that appropriate actions are taken on customer's requests.

To escalate customer grievances, special requests, and unresolved complaints internally and to the concerned departments for further resolution within the defined TATHighlight pertinent and critical customer issues/ complaints & feedback so that management can take corrective action and reduce repeat %age.


Adherence to ProcessTo ensure that processes laid down for the department are being adhered to while performing duty at the workplace.

Ensure strict discipline concerning shift timings and maintain individual C-Sat scores so as to provide an excellent customer experience.

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