Customer Service Executive

4 months ago


Delhi, India M 5 CONTINENT LOGISTICS SOLUTION (P) .ltd. Full time

A Customer Service Executive is responsible for providing exceptional customer support and assistance to clients or customers. They serve as the primary point of contact for addressing inquiries, resolving issues, and ensuring customer satisfaction. The role involves effective communication, problem-solving, and maintaining a positive customer experience.

Key Responsibilities:
2.Issue Resolution: Listen attentively to customers, understand their concerns, and take appropriate actions to resolve issues effectively, ensuring customer satisfaction and retention.

3.Product Knowledge: Acquire a deep understanding of the company's products or services to provide accurate information, product recommendations, and solutions to customers.

4.Communication: Communicate professionally and empathetically with customers, ensuring a positive and friendly tone, and actively listening to their needs and concerns.

5.Documentation: Accurately record customer interactions, details of inquiries, complaints, and resolutions in the customer relationship management (CRM) system for future reference and analysis.

6.Troubleshooting: Assist customers in troubleshooting technical problems or product-related issues, providing step-by-step instructions or coordinating with the appropriate teams to resolve complex problems.

**Requirements**:

- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer service or a related field is an advantage.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Empathy and patience when dealing with customer concerns or complaints.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work in shifts, including weekends or holidays, if required.
- Strong organizational and time management skills.

Note: The job description provided above is a general outline of the typical responsibilities and requirements for a Customer Service Executive. Actual job duties may vary depending on the specific industry, company, or organizational structure.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Schedule:

- Night shift

Ability to commute/relocate:

- NCR, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- customer service executive: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8130393303



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