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Associate Customer Service

3 months ago

Delhi, Delhi, India Nutrabay Full time
Nutrabay is the largest health & nutrition store in India. We are proudly a bootstrapped business with lakhs of customers that trust us.

Our vision is to keep growing, having a sustainable business model and continue to be the market leader in this segment by launching many innovative products.


We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life's best work.

As a part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence and be a part of an innovative marketing-and-tech startup that's revolutionising the health industry.


Responsibilities

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Take a Customerfocused approach to handle complaints and escalations.
  • Identify Customers' needs, clarify information, research every issue, and provide solutions and/ or alternatives. Building relationships.
  • Understanding the unstated needs of the customer, asking relevant questions.
  • Achieving the assigned target, following all SOPs

Skills Required:

  • Customer Service Executive plays a critical role in providing an interface between customers and the company.
  • Good communications skills
  • Ability to listen and active problemsolving skills
  • Good interpersonal skills
  • Ability to handle pressure
  • Able to work on Google sheet and Doc.
  • Ability to work well with a team.
  • Ability to perform multiple tasks and adjust quickly in short time frames.

Salary:
₹2.50 - ₹3.00 per year

Benefits:

  • Health insurance

Schedule:

  • Day shift

Speak with the employer

  • Health insurance