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Customer Service Officer

3 months ago

Delhi, Delhi, India Unilever Full time
We are looking to hire a Customer Service Officer in Unilever.

Here is how your day at Unilever would look like:

  • Achieve sales targets through personal selling (visiting market) and driving the distribution system.
  • Managing the distributor system in terms of both frontend and backend infrastructure.
  • Systematically analyse, extract and use MIS reports to identify possible gaps and opportunities to improve execution and performance in your respective geography.
  • Negotiate with distributors and develop his people on managing customers to obtain more business.
  • Cultivate and leverage relationships with trade to strengthen our market position. Further, use the same the generate and provide market feedback and reports to the branch office.
  • Analyse how to improve the competitive position in the market through improved customer service.
  • Monitor systematically the performance of the distributor and distributor's sales team and take corrective action (infrastructure gaps).

Key Skills & Requirement:

  • Required a Minimum Fulltime Graduation
  • Minimum 2 years of Experience in Channel Sales.
  • Excellent in ROI Calculations & RS Distribution Management
  • Should be wellversed with RS appointment & Sales Planning
  • Conducting promotional activities & execution
  • Knowledge of MS-Office particularly Excel
  • Decent Communication in English and Local language is desired
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