Customer Service Officer

6 months ago


Delhi Delhi, India Hi Safe Systems and Projects Full time

**Job Overview**:
**Responsibilities**:

- **Courier Dispatch**:

- Coordinate the timely dispatch of all types of couriers, ensuring accurate documentation and tracking.
- Collaborate with courier services to optimize delivery schedules and maintain reliable logistics.
- **Replacement and Service Management**:

- Handle customer inquiries related to product replacements and services.
- Initiate and manage the replacement process for faulty or damaged CCTV cameras, switches, SMPS, and other equipment.
- Coordinate service requests, ensuring prompt resolution and customer satisfaction.
- **Dealer Relations**:

- Interact with dealers to understand their replacement and service requirements.
- Maintain positive relationships with dealers through effective communication and problem-solving.
- **Documentation and Record Keeping**:

- Maintain accurate records of dispatched couriers, replacement orders, and service requests.
- Ensure all documentation is complete and in compliance with company policies.
- **Communication**:

- Effectively communicate with internal teams, dealers, and courier services to facilitate smooth operations.
- Provide timely updates to customers regarding the status of their replacement or service requests.

**Qualifications**:

- Proven experience in dispatching and customer support roles.
- Familiarity with CCTV cameras, switches, SMPS, and related electronic equipment.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Attention to detail and accuracy in documentation.
- Ability to work collaboratively in a fast-paced environment.

**Education and Experience**:

- High school diploma or equivalent (Bachelor's degree preferred).
- Previous experience in a similar role within the electronics or logistics industry is an advantage.

**Salary**: ₹11,068.37 - ₹16,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**

+91 8287430290



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