Customer Care Officer

2 weeks ago

Delhi Delhi, India CallHealth Services Private Limited Full time

**Job Title**: Customer Care Officer

**Company Overview**:
CallHealth is a leading digital healthcare organization dedicated to providing high quality healthcare services to customers, we strive to improve customer experiences and ensure their well -being through personalized medical solutions.

**Job Summary**:As a Customer Care Officer, you will be a vital member of our healthcare team, offering our customers, their families, and other stakeholders outstanding support and assistance. Your main duty will be to make sure that our clients have a satisfying and sympathetic experience by responding to their questions, resolving their problems, and assisting them as they navigate our healthcare services.

**Responsibilities**:
**1. Customer Support**: Provide friendly and timely assistance via various channels, addressing inquiries, complaints, and service requests efficiently to ensure customer satisfaction.

**2. Appointment Scheduling**:Coordinate and manage customer appointments,making every effort to accommodate their preferences and optimize healthcare provider schedules.

**3. Communication and issue resolution**: Ensure accurate and clear communication of relevant healthcare information to customer and their families, including services, policies, and procedures. Investigate and promptly resolve customer complaints and concerns, escalating complex issues as needed and ensuring timely resolutions are provided.

**4. Healthcare Resource**:Demonstrate a solid understanding of healthcare services offered by the company and effectively educate customers about available resources.

**5. Compliance**: Respect all applicable legal, moral, and regulatory requirements when handling customer information and consumer contacts.

**6.Continuous Improvement**: Actively participate in training sessions and stay informed about changes in healthcare services, policies, and procedures to enhance customer support skills continuously

**Requirements**:
**Education**: SSC (10 ,Intermediate or any degree. Healthcare degree will be preferable.

**Experience**: Previous experience in customer service, preferably in a healthcare setting, will be advantageous.

**Communication Skills**:Excellent verbal and written communication skills, with the ability to convey complex medical information in a clear and concise manner.

**Empathy and Compassion**: Strong interpersonal skills and a genuine desire to help others. Empathize with customers and demonstrate compassion during challenging situations.

**Problem-Solving Abilities**: Proven ability to handle customer complaints and resolve issues effectively, while maintaining a positive attitude

Multitasking: Capable of handling multiple tasks simultaneously while maintaining attention to detail and ensuring accuracy.

**Computer Skills**:Proficient in using CRM systems, Microsoft Office Suite, and other relevant software.

**Linguistic Skills**: Hindi and English must

**Availability**: Willingness to work flexible hours, including evenings, weekends, and holidays, as necessary to provide excellent customer support.

**Benefits**: CallHealth offers a competitive compensation package, including health benefits, retirement plans, paid time off, and opportunities for career growth within the organization.

**Job Types**: Full-time, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Education**:

- Diploma (preferred)

  • Cco (Customer Care Officer)

    2 months ago

    Delhi, Delhi, India Urja Mobility Pvt. limited Full time

    **CUSTOMER CARE OFFICER** We are seeking enthusiastic and dynamic individuals for the role of **CUSTOMER CARE OFFICER ** for Delhi based Company. **EXPERIENCE: 2+ years of experience** in similar role. **RESPONSIBILITIES**: - Handling product related issues remotely - Tele-verification of the Customers - Backend operation work in the...

  • Customer Care Executive

    7 days ago

    Kirti Nagar, Delhi, Delhi, India Luxury care Full time

    **Customer Care Executive** I **Females only** I **Excellent communication skills** **LUXURYCARE (Automobile workshop)** - Moti Nagar, Delhi I Immediate Joiner **Daily Task -** - Regular calls to enquiries - Contacting existing customers for service reminders - Managing data and CRM portal **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: -...

  • Customer Care Executive

    2 months ago

    Jasola, Delhi, Delhi, India Aries Care Consulting Full time

    must have Excellent Communication Skills - must have experience in the same field - min 1 year customer care exp **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (required) - Customer support: 1 year...

  • Customer Care Executive

    3 weeks ago

    Moti Nagar, Delhi, Delhi, India Luxury care Full time

    **Customer care I Cold calling I Data maintenance I CRM portal management** Pay: ₹12,000.00 - ₹16,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Moti Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...

  • Customer Care Officer

    2 months ago

    new delhi, India Bizprintshop pvt ltd Full time

    Need female customer care office for inbound/outbound calling and bulk mailing. The candidate should have: Good communication skills. Good email writing skills. The candidate will have to co-ordinate with operations team and the clients. RESPONSIBILITIES: List the primary duties of the customer care agent in this section. Sample list of responsibilities for...

  • Customer Care Executive

    2 months ago

    Sarita Vihar, Delhi, Delhi, India Aries Care Consulting Full time

    must have Excellent Communication Skills - must have experience in the same field - min 1 year customer care exp **Salary**: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (required) - Customer support: 1 year...

  • Customer Care Executive

    3 weeks ago

    Delhi, India Nature Sparsh Health Care Full time

    **Full Job Description**: **Responsibilities**: **1. Ensure outstanding customer satisfaction by maintaining strong working relationships.** **2. Handle the chat process and promptly answer the queries of the customers over Mail, Chat, Call, what’s app and social media. Providing the right information.** **3. Raising a ticket for every query and...

  • Customer Care Executive

    2 weeks ago

    Delhi, Delhi, India Nayak Aviation Services (P) Ltd. Full time

    We are looking for an Customer Care Executive to respond to queries from our customers. Customer Care Executive responsibilities include interacting with customers in a polite and pleasant manner, patiently hear out their query, get updates from our network of offices if required and provide a response to the customer. If you are a graduate and have at...

  • Customer Care Executive

    2 months ago

    Delhi, India Kinal global care Private limited Full time

    Age : 18 to 30 2. Location : Delhi 3. Experience : Fresher 4. Deliver world-class service and go out of your way to find solutions and make our Traya users delighted in a fast-paced, structured customer care environment 7. Ensure complete ownership of customer queries and guarantee end-to-end satisfaction with our services 8. List down the necessary...

  • Customer Care Executive

    22 hours ago

    Delhi, India Kinal global care Private limited Full time

    Age : 18 to 30 2. Location : Delhi 3. Experience : Fresher 4. Deliver world-class service and go out of your way to find solutions and make our Traya users delighted in a fast-paced, structured customer care environment 7. Ensure complete ownership of customer queries and guarantee end-to-end satisfaction with our services 8. List down the necessary...

  • Customer Care Executive

    1 week ago

    Delhi, Delhi, India Kinal global care Private limited Full time

    Age : 18 to 30Location : DelhiExperience : FresherDeliver world-class service and go out of your way to find solutions and make our Traya users delighted in a fast-paced, structured customer care environmentEnsure complete ownership of customer queries and guarantee end-to-end satisfaction with our servicesList down the necessary information and suggest the...

  • Customer Care Executive

    3 weeks ago

    Delhi, Delhi, India VIRALCURRY DIGITAL PVT. LTD. Full time

    We are looking for a Customer care executive for our beauty brand who is an - excellent communicator and have superior people skills. - She must be comfortable presenting services over the phone as well as dealing with complaints and doubts. - Should have good knowledge of makeup and skin care (must have) - Working schedule : Monday to Friday - work from...

  • Customer Care Executive

    2 weeks ago

    Delhi, India Gotex Mart India Full time

    **GOTEX** requires **Customer Care** **Back-end Job.. No Field Visit.. No Targets** Responsibilities & Role, Profile Required Customer Care, Reply customer queries by chatting on WhatsApp, Online Sales Order Negotiations, Deal closure, Sales Coordination, Ecommerce Preparing Quotations, Sales Orders, Performa Invoice, Managing Online Follow...

  • Virtual Care-officer Customer Care

    3 weeks ago

    Delhi, India HDFC Bank Full time

    **Group Company**: HDFC Bank Limited **Designation**: Virtual Care-Officer Customer Care (OCC) (77_608_100070) **Office Location**: Ambience Tower (Rohini-Sec-10) Delhi (Branch) **Position description**: **Customer Interaction & Query/Complaints Management** Job Role includes, handling of inbound calls received from customers enquiring details of the...

  • Customer Care Associate

    3 weeks ago

    Delhi, Delhi, India Career Creed HR Services Pvt Ltd Full time

    Profile -Customer care associate Required - Fresher, experience both Salary-12000 to 18000 Location-Dwarka Mor Qualification-Only graduate/PG Gender - female only Office timing - 10.0am to 7.00pm Skills -Telecalling, good communication skills **Job Types**: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Schedule: - Morning...

  • Customer Care Executive

    2 months ago

    Delhi, India MistrNokriwala Full time

    We are seeking a highly motivated and customer-focused individual as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service to Company's valued customers, handling inquiries, resolving complaints, and ensuring that our customers have a positive experience with...

  • Customer Care Executive

    2 days ago

    Delhi, India MistrNokriwala Full time

    We are seeking a highly motivated and customer-focused individual as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service to Company's valued customers, handling inquiries, resolving complaints, and ensuring that our customers have a positive experience with...

  • Patient Care Coordinator

    2 months ago

    Delhi, Delhi, India WE CARE HEALTH SERVICES Full time

    Patient Care Coordinator Walk in Interviews Walk -in - Interview time - Monday to Friday : 02:00 PM- 05:00 PM Job Openings For Patient Care Coordinator In West Patel Nagar, New Delhi Employment Type - Full Time **Good to have skills**: Back Office, Patient Coordinator, Travel Arrangements, Microsoft Office 1. Should have good knowledge of excel 2....

  • Patient Care Coordinator

    3 weeks ago

    Delhi, Delhi, India WE CARE HEALTH SERVICES Full time

    Patient Care Coordinator Walk in Interviews Walk -in - Interview time - Monday to Friday : 02:00 PM- 05:00 PM Job Openings For Patient Care Coordinator In West Patel Nagar, New Delhi Employment Type - Full Time **Good to have skills**: Back Office, Patient Coordinator, Travel Arrangements, Microsoft Office 1. Should have good knowledge of excel 2....

  • Customer Care Executive

    3 weeks ago

    Delhi, India Shyali Products Full time

    Data handling and soft communication skills needed. Should be aware of the local languages and patient polite talk manner. Basic computer skills needed - Experience- 0 - 3 Years- Salary- 90 Thousand To 1 Lac 75 Thousand P.A.- Industry- Front Office / Reception/Computer Operator/Assistant- Key Skills- Customer Care Executive Customer Support Executive...