Application Support Executive

2 weeks ago


Cochin, Kerala, India LucidPlus IT Solutions Full time
Application Support Executive

Job description:

SME who will be responsible for monitoring platforms and services, work with experienced architects, support on monitoring metrics, events and alerting, reporting and dashboarding.


Key Responsibilities:

  • Develop and refine support processes for improved customer experience.
  • Generate reports with specific KPIs on team activities.
  • Ensure comprehensive logging of customer interactions for analysis.
  • Maintain technical documents and resolve technical issues.
  • Assist with systems integration.

Desired Skills:

  • Strong communication skills, both verbal and written, Mandatory
  • English & Malayalam.
  • 1+ year of working experience in a Tech Support.
  • Proficiency in technical problemsolving.
  • Ability to multitask and manage time efficiently.
  • Willingness to learn complex software tools.
  • Strong analytical thinking and problemsolving skills.
  • Experience in customer support across various channels.

Soft skills:

  • Motivated, good problemsolving, effective communication, and management abilities.
  • Familiarity with service tools like Jira, Service Now, Zoho, HESK, or similar platforms.

Work Model:
Infopark Thrissur - WFO and Rotational Shift

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