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Application Support Executive
2 weeks ago
Job description:
SME who will be responsible for monitoring platforms and services, work with experienced architects, support on monitoring metrics, events and alerting, reporting and dashboarding.
Key Responsibilities:
- Develop and refine support processes for improved customer experience.
- Generate reports with specific KPIs on team activities.
- Ensure comprehensive logging of customer interactions for analysis.
- Maintain technical documents and resolve technical issues.
- Assist with systems integration.
Desired Skills:
- Strong communication skills, both verbal and written, Mandatory
- English & Malayalam.
- 1+ year of working experience in a Tech Support.
- Proficiency in technical problemsolving.
- Ability to multitask and manage time efficiently.
- Willingness to learn complex software tools.
- Strong analytical thinking and problemsolving skills.
- Experience in customer support across various channels.
Soft skills:
- Motivated, good problemsolving, effective communication, and management abilities.
- Familiarity with service tools like Jira, Service Now, Zoho, HESK, or similar platforms.
Work Model:
Infopark Thrissur - WFO and Rotational Shift
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