Technical Support Helpdesk Lead – Applications

2 weeks ago


Cochin, Kerala, India LucidPlus IT Solutions Full time
Technical Support Helpdesk Lead – Applications


We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers.

LocationInfopark Koratty, Kerala - WFOKey Responsibilities -In this role you should be able responsible for,

  • Create and Manage Team of Technical Support Executives providing 24/7 Application support to our customers.
  • Put in place processes and procedures for the Support team to develop enhanced customer experience.
  • Report on the support teams activities, with specific KPIs delivered weekly and monthly.
  • Assist the team in implementing efficiency changes.
  • Assist the team to develop a thorough understanding of each clients individual needs to head off potential issues before they become problems.
  • Work collaboratively and constructively to solve problems and implement changes.
  • Ensure all cases, calls chats are logged to allow for comprehensive data for report analysis and development of best practice resolutions for the company s self-service knowledge base.
Desired Skills

  • Three Years plus experience in an Application/Technical Support or leadership role
  • Strong verbal and written communication skills
  • Has and uses appropriate technical skills to carry out the role at a high level of accomplishment.
  • continually improve, Ability to multitask, prioritize and manage time effectively
  • Willingness to learn a sophisticated software
  • Aptitude to build strong analytical and critical thinking skills
  • Experience supporting customers through a variety of contact channels including chat, email and phone


  • Cochin, Kerala, India Fragomen Full time

    Job Description Shift Timing: 8 AM to 4:30 PM IST About the team: Our dedicated team provides round-the-clock technical support for our firm. We assist end users with a range of issues, from printer and computer hardware problems to navigating various applications. About the role: Fragomen is seeking a Technical Support Specialist to join our...

  • Technical Lead

    2 weeks ago


    Cochin, Kerala, India Global Infonet Inc Full time

    Technical LeadPosition Overview:As a Technical Lead at Global Infonet, you will be responsible for leading the development team in designing, implementing, and maintaining robust web applications using , , and MongoDB. Your expertise in Azure and SharePoint will be an added advantage as we continue to leverage these technologies to enhance our...

  • Technical Lead

    2 weeks ago


    Cochin, Kerala, India Global Infonet Inc Full time

    Technical Lead Position Overview: As a Technical Lead at Global Infonet, you will be responsible for leading the development team in designing, implementing, and maintaining robust web applications using , , and MongoDB. Your expertise in Azure and SharePoint will be an added advantage as we continue to leverage these technologies to enhance our...

  • Technical Lead

    2 weeks ago


    Cochin, Kerala, India Global Infonet Inc Full time

    Technical Lead Position Overview:As a Technical Lead at Global Infonet, you will be responsible for leading the development team in designing, implementing, and maintaining robust web applications using , , and MongoDB. Your expertise in Azure and SharePoint will be an added advantage as we continue to leverage these technologies to enhance our...


  • Cochin, Kerala, India Empay Software Solutions Private Limited Full time

    Application Support Analyst (2+ Year's)We are seeking a highly skilled and experienced Application Support Analyst to join our teamRequirements: Hands-on experience with Oracle/ SQL Server & Pl/SQL Concepts Hands-on experience in stored procedure, SQL, PL/SQL queries Hands-on experience with Windows Server/Linux Knowledge of HTML and JSP will be an advantage...


  • Cochin, Kerala, India Fragomen Full time

    Job DescriptionAbout the team:Our dedicated team provides round-the-clock technical support for our firm. We assist end users with a range of issues, from printer and computer hardware problems to navigating various applications. Based in Pittsburgh (US) and Sheffield (UK), our team extends its support globally to ensure the smooth functioning of our...


  • Cochin, Kerala, India Empay Software Solutions Private Limited Full time

    Application Support Analyst (2+ Year's) We are seeking a highly skilled and experienced Application Support Analyst to join our team.Requirements: Hands-on experience with Oracle/ SQL Server & Pl/SQL Concepts Hands-on experience in stored procedure, SQL, PL/SQL queries Hands-on experience with Windows Server/Linux Knowledge of HTML and JSP will be an...


  • Cochin, Kerala, India Empay Software Solutions Private Limited Full time

    Application Support Analyst (2+ Year's - Male Candidates Only) We are seeking a highly skilled and experienced Application Support Analyst to join our team.Requirements: Hands-on experience with Oracle/ SQL Server & Pl/SQL Concepts Hands-on experience in stored procedure, SQL, PL/SQL queries Hands-on experience with Windows Server/Linux Knowledge of...

  • Technical Lead

    2 weeks ago


    Cochin, Kerala, India CONNECTING 2 WORK Full time

    Job DescriptionWe are looking for candidates for the role of technical lead with an experience of 5 + years for the location of CochinRequirements:Experience of 5-12 years in IT2. Strong communication skills, good technical grounding, and inclination towards leading others. 3. Strong algorithm and problem-solving skills with a passion to innovate. 4....


  • Cochin, Kerala, India Emsyne Technologies Privated Limited Full time

    APPLICATION SUPPORT ENGINEER Experience: 1 to 3 yearsResponsibilities:Supporting and Guiding new and existing customers via email, call, GooglemeetIdentifying customers needs, clarify information, research, provide solutions and/or alternatives.Documentation, recording and updating incidents and issues reported by customersCoordination with different...


  • Cochin, Kerala, India Mantle Solutions Private Limited Full time

    Lead-IT Support/ Desktop Support EngineerJob Title: Lead-IT Support/ Desktop Support EngineerLocation: Lulu Cyber Tower 2, Infopark, CochinExperience:7-9 years of work experience in the field of IT supportQualification: MCA/ B.tech-ComputerIT certifications like CCNA, RHCE will be an added advantageDuties And ResponsibilitiesLooking for a well-qualified lead...


  • Cochin, Kerala, India LucidPlus IT Solutions Full time

    Application Support Executive Job description: SME who will be responsible for monitoring platforms and services, work with experienced architects, support on monitoring metrics, events and alerting, reporting and dashboarding.Key Responsibilities: Develop and refine support processes for improved customer experience. Generate reports with specific KPIs...


  • Cochin, Kerala, India Mantle Solutions Private Limited Full time

    Lead-IT Support/ Desktop Support Engineer Job Title: Lead-IT Support/ Desktop Support EngineerLocation: Lulu Cyber Tower 2, Infopark, CochinExperience:7-9 years of work experience in the field of IT supportQualification: MCA/ B.tech-ComputerIT certifications like CCNA, RHCE will be an added advantageDuties And ResponsibilitiesLooking for a...


  • Cochin, Kerala, India CAROL SOLUTIONS Full time

    Technical Support EngineerJob Description:We are seeking a dedicated Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a crucial role in ensuring the seamless functioning of ERP solutions and supporting our clients in utilizing our solutions effectively. You will be responsible for handling various technical aspects...


  • Cochin, Kerala, India CAROL SOLUTIONS Full time

    Technical Support Engineer Job Description:We are seeking a dedicated Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a crucial role in ensuring the seamless functioning of ERP solutions and supporting our clients in utilizing our solutions effectively. You will be responsible for handling various technical...

  • Technical Lead- Net

    2 weeks ago


    Cochin, Kerala, India Panasa Technology Full time

    Job Title: Technical Lead NET Primary Skill:C# Dotnet Core Web API Angular JS /React JS/VUE JSand AWS Experience:10years Responsibilities: As a Tech Lead .NET yourdaytoday work activities will be as follows:Manage a team of developers and QAsat project levelEngage with customer andaddress their needs and concerns related to the...

  • Technical Lead

    2 weeks ago


    Cochin, Kerala, India Bridge Global Software Solutions Pvt Ltd (India) Full time

    Technical Lead - OpensourceJob Profile:We are looking for Technical leads with over 9+ years of experience in full stack development & 2+ years in Project management and client handling. The person/s must be efficient, task oriented and ready to take responsibilities. Being part of the Professional Services team you will be responsible for estimation,...

  • Technical Lead

    2 weeks ago


    Cochin, Kerala, India Bridge Global Software Solutions Pvt Ltd (India) Full time

    Technical Lead - Opensource Job Profile:We are looking for Technical leads with over 9+ years of experience in full stack development & 2+ years in Project management and client handling. The person/s must be efficient, task oriented and ready to take responsibilities. Being part of the Professional Services team you will be responsible for estimation,...


  • Cochin, Kerala, India Emsyne Technologies Privated Limited Full time

    Mobile Application Support EngineerExperience: 1 to 3 yearsResponsibilities:Supporting and Guiding new and existing customers via email, call, Google meet, etc.Identifying customers needs, clarify information, research, provide solutions and/or alternatives.Documentation, recording and updating incidents and issues reported by customers.Coordination with...


  • Cochin, Kerala, India Emsyne Technologies Privated Limited Full time

    Mobile Application Support Engineer Experience: 1 to 3 yearsResponsibilities:Supporting and Guiding new and existing customers via email, call, Google meet, etc.Identifying customers needs, clarify information, research, provide solutions and/or alternatives.Documentation, recording and updating incidents and issues reported by customers.Coordination...