Senior Database Support
2 weeks ago
Essential Functions
- Provide level 3 support for internal and external end users for PC, server, application problems
- Work with customers and project management teams to identify key project milestones and implementation timelines
- Work with customers and project management teams to gather requirements and translate them into technical specifications
- Coordinate validation activities related to the deployment of business applications
- Communicate IT issues to business units at various levels of seniority
- Build, document and maintain new and existing customer-centric business critical solutions
- Develop and implement solution validation plans
- Ensure quality control during implementation and execution of the validation plans
- Build training materials for the implemented solutions
- Train customers on the implemented solutions
- Participate in QA, UAT & production launch support related to various customer engagements
- Contribute towards building implementation and integrations best practices and the knowledge base
- Ready to work in rotational shifts.
- Provide Tier-3 technical support for custom integrations
- Working knowledge of support processes and working in production environmentQualifications
- Bachelor's Degree Bachelor's degree in Computer Science or equivalent, or a minimum of 4 years of relevant experience
- Experience working with external customers to gather technical requirementsRequired Knowledge, Skills and Abilities
- Solid technical background and experience
- Possesses fine-tuned analytical skills and/or programming experience
- Relational database experience
- Strong PC-based troubleshooting skills
- Possesses solid written and verbal skills- IIS, Oracle, SQL, Windows Server- Good verse with scripting and basic automation.- Understanding of ITIL frameworkPref
- Working knowledge of software development processes and methodologies Req
- Knowledge of the clinical trial / pharmaceutical domain Pref
- Powerful work ethic with a focus on customer satisfaction Intermediate
- Strong customer facing and presentation skills Intermediate
- Process documentation skills Intermediate
- Validation documentation and execution skillsIntermediate
- Technical troubleshooting and documentation skills IntermediateQ2 Solutions,IQVIA's laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other.
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