Database Support

2 weeks ago


Cochin, Kerala, India Novasyte Full time
Essential Functions

  • Work with customers, L3 Support and project management teams to identify key project milestones and implementation timelines.
  • When required escalate tickets/issues to T3 support team for the same, and connect with the relevant stakeholders to get them to closure.
  • Perform troubleshooting and incident management for issues and ensure that they are resolved within the timeframes set by SLA.
  • Ready to work in rotational shifts including night shifts and weekends.
  • Working knowledge of support processes and working in production environment.
  • Communicate IT issues to business units at various levels of seniority.

Qualifications:

  • Bachelor's degree in Computer Science or equivalent, a minimum of 35 years of relevant experience.
  • Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people.
Required Knowledge, Skills and Abilities

  • Solid technical background and experience
  • Possesses finetuned analytical skills and support experience
  • Relational database experience
  • Strong PCbased troubleshooting skills
  • Possesses solid written and verbal skills
  • IIS, Oracle, SQL, Windows Server
  • Good verse with scripting and basic automation.
  • Understanding of ITIL framework
Pref

  • Working knowledge of software development processes and methodologies Req
  • Knowledge of the clinical trial / pharmaceutical domain Pref
  • Powerful work ethic with a focus on customer satisfaction Intermediate
  • Strong customer facing and presentation skills Intermediate
  • Process documentation skills Intermediate
  • Validation documentation and execution skills
Intermediate

  • Technical troubleshooting and documentation skills Intermediate


Q2 Solutions, IQVIA's laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions.

We uphold a deep commitment to patients, sites, customers, and each other.

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