Senior Database Support

2 weeks ago


Cochin, Kerala, India IQVIA Full time

Job Overview
Product Support Tier3 individual contributor having good knowledge of product/applications support, IIS, Azure, SQL/PlSQL and understanding of ITIL framework

Product Support Tier3 having good knowledge of product/applications support,

Essential Functions

• Provide level 3 support for internal and external end users for PC, server, application problems

• Work with customers and project management teams to identify key project milestones and implementation timelines

• Work with customers and project management teams to gather requirements and translate them into technical specifications

• Coordinate validation activities related to the deployment of business applications

• Communicate IT issues to business units at various levels of seniority

• Build, document and maintain new and existing customer-centric business critical solutions

• Develop and implement solution validation plans

• Ensure quality control during implementation and execution of the validation plans

• Build training materials for the implemented solutions

• Train customers on the implemented solutions

• Participate in QA, UAT & production launch support related to various customer engagements

• Contribute towards building implementation and integrations best practices and the knowledge base

• Ready to work in rotational shifts.

• Provide Tier-3 technical support for custom integrations

• Working knowledge of support processes and working in production environment

Qualifications

• Bachelor's Degree Bachelor's degree in Computer Science or equivalent, or a minimum of 4 years of relevant experience

• Experience working with external customers to gather technical requirements

Required Knowledge, Skills and Abilities

• Solid technical background and experience

• Possesses fine-tuned analytical skills and/or programming experience

• Relational database experience

• Strong PC-based troubleshooting skills

• Possesses solid written and verbal skills
- IIS, Oracle, SQL, Windows Server
- Good verse with scripting and basic automation.
- Understanding of ITIL framework

Pref

• Working knowledge of software development processes and methodologies Req

• Knowledge of the clinical trial / pharmaceutical domain Pref

• Powerful work ethic with a focus on customer satisfaction Intermediate

• Strong customer facing and presentation skills Intermediate

• Process documentation skills Intermediate

• Validation documentation and execution skills
Intermediate

• Technical troubleshooting and documentation skills Intermediate

Q2 Solutions,IQVIA's laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other.



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