Customer Experience

Job Location : Mumbai Roles & Responsibilities; User Research, User Stories, User Journeys, Mockups, Wireframes & Prototypes Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and...

Your ProfileHandling chats from customersResolving customer queries over chat process.Providing customer satisfaction.Your ChecklistExcellent communication skills in English & HindiGood customer service skillsReady to work in rotational shiftsJob Types: Full-time, ContractContract length: 12 monthsSchedule: Day shift Monday to Friday Night shift Rotational...

Your Profile Handling chats from customers Resolving customer queries over chat process. Providing customer satisfaction.Your Checklist Excellent communication skills in English & Hindi Good customer service skills Ready to work in rotational shiftsJob Types: Full-time, TemporaryContract length: 12 monthsSchedule: Day shift Monday to Friday Night shift...

About the internship:Are you a dynamic and motivated individual looking to gain hands-on experience in the fast-paced world of customer experience, specifically within the Horeca channel? Join our team at Decano Consulting as a customer experience intern and take your skills to the next levelSelected intern's day-to-day responsibilities include:Work closely...

About the internship:Are you a dynamic and motivated individual looking to gain hands-on experience in the fast-paced world of customer experience, specifically within the Horeca channel? Join our team at Decano Consulting as a customer experience intern and take your skills to the next levelSelected intern's day-to-day responsibilities include:Work closely...

About the internship:Are you a dynamic and motivated individual looking to gain hands-on experience in the fast-paced world of customer experience, specifically within the Horeca channel? Join our team at Decano Consulting as a customer experience intern and take your skills to the next levelSelected intern's day-to-day responsibilities include:Work closely...

Customer Experience is vital to our long-term profitability. We are hiring for a CEM to own and drive success for our customers. This role includes responsibilities for Customer Success activities (e.g. support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.)Responsibilities:Drive Customer Success OutcomesIncrease...

Duties & Responsibilities :keywords like UI/UX developer, Adobe XD, Prototyping, Figma, Wireframing.Understand and map the existing customer journeyWork closely with product manager, IT team to improve customer experienceDesign A/B testing experiments with the help of analytics team to improve on customer journeysCreate wireframes, storyboards, user flows...

Role/Job Title: Customer Experience ChampionBusiness: Retail BankingFunction / Department: Retail LiabilitiesPlace of work: Head office, BKCRoles & Responsibilities: Capability building in branches to provide excellent customer service experience. Design and formalize strategies and learnings from best practices. Define & Design customer service delivery...

Position Overview:Customer Experience is vital to our long-term profitability. We are hiring for a CEM to own and drive success for our customers. This role includes responsibilities for Customer Success activities (e.g. support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.)Responsibilities:Drive Customer Success...

Customer Experience Transformation (CXT)-Vertical with leading Bank:From 8 to 13 year(s) of experience- ₹ Not Disclosed by Recruiter MumbaiorRoles and ResponsibilitiesCustomer Experience Transformation (CXT)-Vertical with leading BankCustomer Experience FunctionCustomer experience function operates with a vision to deliver seamless banking experience to...

Job Req ID:Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

About LubrizolSummary of the Role: To provide service and support to Customers and Commercial Division and be a link between Internal and external customers. To perform and support supply chain operations for fulfilment of customer requirements and cost optimization efforts.Responsibilities / Accountabilities:Communication-To execute this area of...

Responsibilities:- Data Analysis: Interns are responsible for collecting and analyzing customer data to identify trends, preferences, and areas for improvement via calls. This analysis helps in making data-driven decisions to enhance the customer experience.- Process Improvement:Identifying bottlenecks and areas where the customer experience can be improved...

The Role : The Customer Experience Associate is a vital role within the Blenheim Chalcot portfolio and this role will help achieve Operational Excellence in our Apprenticeship Program process. You will gain hands-on experience in a fast-paced and progressive environment, where you will support us in building our next generation of GenAI-enabled tech...

ResponsibilitiesMakeCalls to connect with leads in real timeReplyto Direct Chats to connect with them inrealtimeMaintaining and following Salesprocesses and SOPsHandling inquiries throughInbound Calls & Chat.Build Highqualityrelationships with Prospects Customers andteams.Maintain CRMdatabaseGather leads and customer informationand update in CRMWork with...

About Blenheim ChalcotBlenheim Chalcot is the UK's leading digital venture builder. We invest more than just funds, we invest our knowledge and experience, our ideas and infrastructure. Our ventures are at the forefront of a multitude of industries being disrupted digitally, including FinTech, EdTech, GovTech, Media, Sport, Charity and more. We have built...

Your ProfileHandling chats from customersResolving customer queries over chat process.Providing customer satisfaction.Your ChecklistExcellent communication skills in English & HindiGood customer service skillsReady to work in rotational shiftsJob Types: Full-time, Contractual / TemporaryContract length: 12 monthsSalary: Up to ₹20,000.00 per monthSchedule:...

Customer Experience AssociateAbout Blenheim ChalcotBlenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most innovative...

Has responsibility for handling daily Customer Service tasks andinteracts with both internal stakeholders as well as ExternalClients/Shippers. May support peers with technical or process relatedchallenges during process execution.Handles Customer service tasks on a daily basis.Responds to all enquiries in a timely and accurate manner.Provides quality service...