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customer experience specialist

3 months ago

Mumbai, Maharashtra, India Zigsaw Full time
Responsibilities
  • MakeCalls to connect with leads in real time
  • Replyto Direct Chats to connect with them inrealtime
  • Maintaining and following Salesprocesses and SOPs
  • Handling inquiries throughInbound Calls & Chat.
  • Build Highqualityrelationships with Prospects Customers andteams.
  • Maintain CRMdatabase
  • Gather leads and customer informationand update in CRM
  • Work with team to reachgoals
  • Should be able to work late or come earlyif the work assigned is not completed
  • Providecorrect recommendations and information to the leads andcustomers
  • Participation in Team buildingactivities and HR events
  • LeadManagement
  • LeadMining
  • AchieveTarget
  • Coordinate with teams and ensure thatthe customer experience is nothampered
Education/ExperienceRequirements
  • MinimumHigh School completed
  • Graduatepreferred
  • 1 Sales & Customer ServiceExperience
  • Good Communication skills writtenand verbal. Persuasive speaking skills
  • Thoroughunderstanding of prospecting and negotiationtechniques
  • Selfcontrol andSelfmotivated
  • Empathy AdaptabilityAttentiveness Patience & Ability to use Positivelanguage
  • Effective Listening & Timemanagement skills
  • Willingness to Improve& ability to admit when you don t have an answer or whenyou are wrong Ability to receivefeedback

customer,crm,customerexperience,teams,building,communication