Customer Experience Manager

Job Location : Mumbai Roles & Responsibilities; User Research, User Stories, User Journeys, Mockups, Wireframes & Prototypes Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and...

Position Overview:Customer Experience is vital to our long-term profitability. We are hiring for a CEM to own and drive success for our customers. This role includes responsibilities for Customer Success activities (e.g. support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.)Responsibilities:Drive Customer Success...

About the job: The Customer Support Team Leader is responsible for leading a team of customer support representatives to deliver excellent customer service and achieve customer satisfaction goals. This role involves managing and coaching team members, monitoring performance, and ensuring efficient resolution of customer inquiries and issues.Key...

Job Purpose: The manager of customer success leads the customer success teams and is responsible for the growth, development and success of our customer success missions. The manager will connect with key decision makers and stakeholders and oversee all communications between the stakeholder and internal teams to ensure successful service delivery and...

Job Purpose: The manager of customer success leads the customer success teams and is responsible for the growth, development and success of our customer success missions. The manager will connect with key decision makers and stakeholders and oversee all communications between the stakeholder and internal teams to ensure successful service delivery and...

Your ProfileHandling chats from customersResolving customer queries over chat process.Providing customer satisfaction.Your ChecklistExcellent communication skills in English & HindiGood customer service skillsReady to work in rotational shiftsJob Types: Full-time, ContractContract length: 12 monthsSchedule: Day shift Monday to Friday Night shift Rotational...

Your Profile Handling chats from customers Resolving customer queries over chat process. Providing customer satisfaction.Your Checklist Excellent communication skills in English & Hindi Good customer service skills Ready to work in rotational shiftsJob Types: Full-time, TemporaryContract length: 12 monthsSchedule: Day shift Monday to Friday Night shift...

Customer Experience is vital to our long-term profitability. We are hiring for a CEM to own and drive success for our customers. This role includes responsibilities for Customer Success activities (e.g. support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.)Responsibilities:Drive Customer Success OutcomesIncrease...

Role/Job Title: Customer Experience ChampionBusiness: Retail BankingFunction / Department: Retail LiabilitiesPlace of work: Head office, BKCRoles & Responsibilities: Capability building in branches to provide excellent customer service experience. Design and formalize strategies and learnings from best practices. Define & Design customer service delivery...

About LubrizolSummary of the Role: To provide service and support to Customers and Commercial Division and be a link between Internal and external customers. To perform and support supply chain operations for fulfilment of customer requirements and cost optimization efforts.Responsibilities / Accountabilities:Communication-To execute this area of...

Job Req ID:Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

What do we do? At The Souled Store, our mission is to redefine casual wear and youth fashion for millions of customers worldwide. Established in 2013, we've evolved from a passion project into a leading brand, renowned for our unique designs and merchandise that inspire conversations and spark joy. By offering a diverse range of themed apparel, we aim to...

About the internship:Are you a dynamic and motivated individual looking to gain hands-on experience in the fast-paced world of customer experience, specifically within the Horeca channel? Join our team at Decano Consulting as a customer experience intern and take your skills to the next levelSelected intern's day-to-day responsibilities include:Work closely...

About the internship:Are you a dynamic and motivated individual looking to gain hands-on experience in the fast-paced world of customer experience, specifically within the Horeca channel? Join our team at Decano Consulting as a customer experience intern and take your skills to the next levelSelected intern's day-to-day responsibilities include:Work closely...

About the internship:Are you a dynamic and motivated individual looking to gain hands-on experience in the fast-paced world of customer experience, specifically within the Horeca channel? Join our team at Decano Consulting as a customer experience intern and take your skills to the next levelSelected intern's day-to-day responsibilities include:Work closely...

The Role : The Customer Experience Associate is a vital role within the Blenheim Chalcot portfolio and this role will help achieve Operational Excellence in our Apprenticeship Program process. You will gain hands-on experience in a fast-paced and progressive environment, where you will support us in building our next generation of GenAI-enabled tech...

Responsibilities:- Data Analysis: Interns are responsible for collecting and analyzing customer data to identify trends, preferences, and areas for improvement via calls. This analysis helps in making data-driven decisions to enhance the customer experience.- Process Improvement:Identifying bottlenecks and areas where the customer experience can be improved...

About Blenheim ChalcotBlenheim Chalcot is the UK's leading digital venture builder. We invest more than just funds, we invest our knowledge and experience, our ideas and infrastructure. Our ventures are at the forefront of a multitude of industries being disrupted digitally, including FinTech, EdTech, GovTech, Media, Sport, Charity and more. We have built...

Key Tasks:Developing and implementing strategies to improve customer interactions across multiple touchpoints and channelsFirst Point of contact for Distributor/Retailer Escalations. Should be available on phone/Whatsapp 6 days a week 9am:8pmTraining of Sales Teams of Offline Partners as and when needed from time to timeIdentify sales opportunities with...

Customer Experience Transformation (CXT)-Vertical with leading Bank:From 8 to 13 year(s) of experience- ₹ Not Disclosed by Recruiter MumbaiorRoles and ResponsibilitiesCustomer Experience Transformation (CXT)-Vertical with leading BankCustomer Experience FunctionCustomer experience function operates with a vision to deliver seamless banking experience to...